Brand Operations Manager in Boston

As a Brand Operations Manager for our Audi Boston dealership, both in conjunction with and deputising for the Head of Business as required, you will lead and inspire the team to deliver our mission, driving and ensuring high levels of colleague and customer satisfaction and engagement at all times.

Day‑to‑Day Responsibilities

• Overall responsibility for the day‑to‑day operational activity of the Audi Boston sales team. Supporting the Head of Business, with responsibility of the site in the absence of the Head of Business.
• Driving the motivation, performance, and behaviours of the team, clarifying objectives and holding regular performance reviews.
• Creating a better than average customer experience within the dealership utilising brand measures versus National Averages as your context.
• Increasing customer retention and loyalty utilising root cause analysis and improvement plans.
• Supporting the Head of Business with the achievement of the Brand’s new vehicle target, parts purchase target and accessory purchase target and all manufacturer KPIs.
• Maintaining the appearance of your site, stock and team both physically and online.

Qualifications

• Proven experience of leading and managing a successful sales team within the motor industry.
• A customer centric approach, always striving to deliver service above customer expectations.
• A relentless drive to perform and succeed with the ability to challenge yourself, your colleagues and your team to deliver our mission.
• Strong ability to lead, influence and coach others into delivering results.
• Strong verbal and written communication skills.
• Ability to create and develop a culture of continuous improvement.
• A driving license free from excessive penalties.
• This is a development role with a view to the successful applicant moving to HOB in the future.

Benefits

• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave.
• Training & development: From foundation to advanced levels through brand partner training and JCT600 academies.
• Cycle‑to‑work and discounted gym schemes.
• Referral scheme up to £1,000.

About JCT600

• We’ve spent over 75 years building a business that values its people and their careers.
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity.
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments.

How to Apply

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Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be members of the Automotive 30% Club and a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Sales and Customer Service

Industries

Automotive and Retail Motor Vehicles