Asset Protection Associate - Potomac Mills Mall

Primary Responsibilities:

• Supports Shrinkage and Safety Awareness programs: Assists Store Management in communicating current shrinkage and safety topics.
• Conducts surveillance: Monitors customer and contractor activities via CCTV and floor observations to detect theft, fraud, or suspicious activity.
• Collects investigative intelligence related to ORC activity and fraud, follows directions from AP management to observe team members as needed, and reports policy infractions to AP or store management.
• Detains and interviews suspects: Conducts interviews with customers and contractors suspected of theft in accordance with local laws and company policies.
• Reports suspected fraud to AP management or Market Investigations.
• Maintains records: Creates and manages records using approved company methods, properly retains evidence, and handles the disposition of recovered merchandise.
• Participates in court hearings: Attends hearings, updates relevant files, and maintains relationships with local law enforcement.
• Supports Safety programs: Identifies and addresses potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations, and completes related reports.
• Supports internal investigations: Assists AP management in collecting evidence and acts as an interview witness as needed.
• Performs responsibilities in accordance with company policies and procedures to drive sales and profit.

Core Competencies & Accomplishments:

• AP knowledge: Keeps up-to-date on company policies related to loss prevention and relevant legal requirements.
• Balanced Temperament: Maintains composure and handles high-stress situations calmly and effectively, exercising discretion.
• Results: Solves problems, makes decisions that improve sales, profit, or customer service, and executes work efficiently. Inspires performance in others.
• Ownership: Provides excellent customer service, fosters positive relationships, and takes accountability for actions and outcomes.
• Intensity: Proactively seeks to improve customer experience, demonstrates confidence and courage, and acts with energy and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical, dental, vision, term life insurance, paid vacation and holidays, and 401(k) with company match. All associates are eligible for employee discounts. Paid holidays and additional compensation are provided for scheduled holiday work.

About JCPenney:

JCPenney is a shopping destination for diverse, working American families, emphasizing inclusivity. We offer a broad range of fashion, apparel, home, beauty, and jewelry products, along with personal services like salon, portrait, and optical. With over 650 stores and a global online presence, we serve customers where, when, and how they prefer. Celebrating 120 years in 2022, JCPenney continues to connect with communities through shopping and engagement.