At a Glance
- Tasks: Provide top-notch technical support to users and troubleshoot issues.
- Company: Join JCDecaux, a diverse and inclusive employer committed to your growth.
- Benefits: Flexible working options, supportive culture, and opportunities for career development.
- Other info: Be part of a team that values diversity and encourages personal growth.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: IT knowledge or experience in technical support; customer service skills are a must.
This job is with JCDecaux, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Purpose & Impact
Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and reports to the Service Desk Team Leader (SDTL). JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company's success.
What you'll be doing...
Technical
- Understanding and experience of using the following technologies:
- Client Operating systems (Windows 10, Mac OSX, etc)
- Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
- Application deployment, configuration and support
- Mobile device management (Meraki, Mobile Iron, etc)
- Helpdesk systems (JitBit, Zendesk, etc)
- End user desktop equipment (desktop PCs, laptops and accessories)
- Microsoft Office applications (Office365)
- Printer and multifunction device management
- Active Directory for user management
- Telephony Platforms (ShoreTel, Mitel, Cisco, etc)
- Scripting (Powershell, etc)
Qualifications
- Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position
- Microsoft MTA/MCSA (desired but not essential)
- Working towards CMNO, CCNA or equivalent
A little bit about you...
- Ability to listen, adapt and make suggestions
- Excellent customer service skills
- Languages: Fluency in English, French desirable
- Highly motivated and service orientated
- Strong organisational skills and attention to detail
- Strong communication skills (written and oral)
- Excellent analysis, testing and troubleshooting skills
- Ability to rapidly identify faults and resolve issues
A little bit more about us...
We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers' problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It's really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process....
- You find or get sent this job advert, read it, and feel like you'd be a great addition to the JCD family.
- You send in your application to let us know you're interested.
- We see your application, get excited, and give you a call.
- You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.
- You'll begin your journey with us, we're excited to support and develop you throughout your career.
Service Desk Analyst in Manchester employer: JCDecaux
JCDecaux is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place to work for those in the Technician role at Heathrow Airport. With a strong commitment to diversity, a supportive team culture, and ample opportunities for personal and professional growth, employees are encouraged to thrive in a dynamic environment. The company also values flexibility and actively listens to its staff, ensuring that everyone feels valued and empowered to contribute their best.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JCDecaux. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JCDecaux before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JCDecaux:Your cover letter is your chance to shine! Tell us why you want to work at JCDecaux specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JCDecaux!
How to prepare for a job interview at JCDecaux
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
