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- Tasks: Become a digital hardware expert, ensuring top-notch advertising tech is ready for action.
- Company: Join JCDecaux, a leader in digital advertising with a vibrant team culture.
- Benefits: Enjoy competitive pay, travel allowance, and opportunities for personal growth.
- Why this job: Make a real impact by solving technical challenges in a dynamic environment.
- Qualifications: Experience in troubleshooting electromechanical systems and a passion for tech.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
This role is a subject matter expert on JCDecaux Digital Advertising products and hardware. Ensuring all new and replacement hardware is configured, commissioned and in complete working order before going onto the live Digital estate. Creating solutions for repairing hardware without manufacturer warranty and prolonging the life of the Digital asset.
Working Pattern - Monday - Friday 6am - 3pm
Location - West London - Field based (Travel Allowance)
What you'll be doing...
- Commissioning of Hardware
- Commissioning new digital advertising assets ensuring they're fit for installation and minimise on-site commissioning
- Owner of the Digital Hardware commissioning process and ensuring continuous improvement
- Assisting the Project team and contractors with on-site installations
- Commissioning and preparing new components for reactive fault resolution
- Ensure when on site or in the warehouse company uniform and correct PPE is worn when necessary.
- Repairing damaged components returned by field operatives which are no longer within warranty
- Advise senior management of tooling required to repair faulty/damaged hardware
- Create solutions to repair faulty/damaged hardware
- Provide senior management with feedback on how to improve future product reliability and prolonging the life of the asset
- Testing component returned from the field or from RMA
- Assist with the creation of early life reports on new digital products to prove feedback to Corp and the UK Business on the initial thoughts and issues with the product.
- Create bespoke documentation on the Digital product to assist field operatives with on-site activities
- Ensure all product are recorded on Digi Life
- Keeping abreast of new Corp digital products and product updates
- Review product retrofit releases from Corp
- Keep updated with industry developments ensuring that JCDecaux remains at the forefront of Digital Out Of Home (DOOH).
- Assist with and carry out training plans for Digital Field Technicians
- Assist with creation Standard Operating Procedures (SOPS) and documentation
- Providing the Digital Senior management with constructive feedback on the Digital Product and areas of improvement
- Troubleshoot escalated hardware issues from Digital Technicians in the field.
- Assist with the maintenance of the known issues list
A little bit about you...
- Capabilities
- A high standard of personal presentation, along with excellent interpersonal and communication skills, (both written and oral).
- Excellent analytical and problem-solving skills - ability to break down problems into components and make systematic and rational judgements based on relevant information.
- Basic electrical understanding/competency.
- Computer literate, ability to use laptop, computers, Smartphones and other mobile devices
- An understanding of communications networks (WAN, LAN, cellular and ADSL Routers)
- Conversant with Microsoft Office (i.e. Excel, Word)
- Ability to work well and enjoy working in the constantly changing and challenging operations arena.
- Adaptable, committed and reliable.
- Able to undertake reasonable lifting duties.
- Prepared to work in all weather conditions.
- An aptitude for mechanical & technical tasks is essential
- A positive "can do" enthusiastic attitude towards addressing technical challenges.
- Self-motivated with the ability to work alone or as part of a team
- Comfortable with working at height within safety guidelines.
- Experience directly involved in troubleshooting and field repair of electromechanical systems and equipment.
- Proven ability to work under pressure while prioritising and meeting strict deadlines
- Ability to communicate and interact confidently (written and oral) with clients and senior management
- Highly organised with a proactive approach to working and solutions focused
- "Team-Player" attitude – supporting colleagues, sharing information and best practices
- A flexible approach as the role involves some travel as well as working unsociable hours
- Both literate and numerate to complete necessary reports.
- IPAF & PASMA trained and experience with MEWPs (Desirable but not essential)
- Experience with supporting digital screens and IT systems (desirable but not essential)
- Clean full driver's license.
- Maths and English GCSE or equivalent
- Network Rail Training required (training provided)
A little bit more about us...
We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers' problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It's really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process…
- You find or get sent this job advert, read it, and feel like you're you'd be a great addition to the JCD family.
- You send in your application to let us know you're interested.
- We see your application, get excited, and give you a call.
- You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.
- You'll begin your journey with us, were excited to support and develop you throughout you career.
Technician - Digital Hardware in London employer: JCDecaux
Contact Detail:
JCDecaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician - Digital Hardware in London
✨Tip Number 1
Get to know the company inside out! Research JCDecaux's digital advertising products and hardware. The more you understand their tech, the better you'll impress during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd tackle real-life scenarios related to troubleshooting and repairs. Show them your problem-solving skills in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the JCDecaux family.
We think you need these skills to ace Technician - Digital Hardware in London
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience with digital hardware and troubleshooting in your application. We want to see how you can bring your skills to the table and help us improve our processes.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your past experiences and how they relate to the role. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific requirements of the Technician - Digital Hardware role. Show us that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JCDecaux
✨Know Your Hardware Inside Out
Make sure you’re well-versed in JCDecaux's digital advertising products and hardware. Familiarise yourself with the commissioning process and any common issues that arise. This will not only show your expertise but also your enthusiasm for the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled hardware issues in the past. Think about times when you’ve repaired equipment without a warranty or created solutions for faulty components. This will demonstrate your analytical skills and ability to think on your feet.
✨Dress the Part
Since this role involves fieldwork, ensure you present yourself professionally. Wear smart attire that reflects the company’s standards, and be ready to discuss how you adhere to safety protocols, including wearing PPE when necessary.
✨Be Ready to Collaborate
This position requires teamwork, so be prepared to talk about your experience working with others, especially in high-pressure situations. Highlight your 'team-player' attitude and how you support colleagues, as this aligns with the company culture.
