Social Media Executive in London

You are a Social Media Specialist who will manage copywriting and content creation for social media across multiple channels. With a focus on LinkedIn, also including Instagram and X, you will be responsible for planning and writing engaging posts across all our business priority areas and content pillars. This includes managing our employee advocacy programme on behalf of all levels of the company up to C-suite.

The role requires an excellent communicator, stakeholder and team player, a good writer (able to adapt their style to different contexts), with good presentation and organisational skills and a proactive approach to keeping up-to-date with industry news and managing our external brand voice.

What you'll be doing:

• Plan and manage a social media calendar across the priority content areas working with other stakeholders across the Marketing team.
• Write compelling posts and create engaging content for each of our social media channels – LinkedIn, Instagram and X.
• Plan and write posts on behalf of stakeholders in the employee advocacy programme using the tools provided.
• Create engaging and high-quality content for various social media platforms.
• Develop and maintain a content calendar to ensure consistent posting.
• Manage social media channels, including scheduling posts and responding to comments and messages.
• Maintain a consistent and positive brand image across all social media channels.
• Engage with followers and customer comments in a timely manner.
• Monitor social media conversations, identifying trends, and flagging any customer concerns.
• Work with the Digital Marketing Manager to track and report social media performance metrics.
• Identify areas for improvement and make data-driven recommendations.
• Understand and implement the latest social media best practice.
• Keep up-to-date with the latest social media trends and platform updates.
• Understand the media landscape and key customer groups, staying on top of the latest trends and industry conversations.
• Proactively sharing and commenting on customer and industry posts on behalf of the business.
• Work closely with other marketing team members and stakeholders to maintain the social media schedule.
• Maintain a good level of knowledge on all the specialist areas in the business in order to write the most relevant and compelling copy for the employee advocacy programme.

Qualifications and Experience:

• Experience in journalism, marketing, business or social science or relevant experience.
• Experience in social media writing, content creation and reporting within a media or marketing organisation.

A little bit about you:

• A background in social media/communications, ideally from a related industry.
• A great understanding of the digital marketplace and the communication tools available.
• Ability to track and report on activity and impacts.
• Ability to craft and write great social media copy.
• Ability to create great social media content.
• A strong stakeholder engager that can communicate effectively with stakeholders at all levels of the business.
• Strong written and verbal communication skills.

A little bit more about us:

We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers’ problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It’s really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process:

1. You find or get sent this job advert, read it, and feel like you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.