At a Glance
- Tasks: Support and maintain digital network devices, ensuring smooth operations across our digital estate.
- Company: Join JCDecaux, a diverse and inclusive employer committed to positive employee experiences.
- Benefits: Flexible working options, career development opportunities, and a supportive team environment.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
- Why this job: Be part of a dynamic team that drives innovation in digital infrastructure.
- Qualifications: Experience in tech support, with knowledge of digital out-of-home technologies preferred.
The predicted salary is between 35000 - 45000 £ per year.
This job is with JCDecaux, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Within JCDecaux UK, the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division.
JCDecaux UK is a challenging and ever-evolving company where improvements to processes, systems and working practices are continually strived for, and the role of DISA is crucial to both the division and wider company's success.
What you'll be doing...
- Capabilities
- Issue Management & Support
- Improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS)
- Prepare incident reports collecting, analysing and summarising information
- Implement router, switch, firewall, etc firmware updates to the infrastructure estate
- Monitoring of primarily large format digital network equipment e.g. video processors, etc
- Analysis of issues and incidents logged to the Service Delivery ticket system
- Support for scheduling digital campaigns and one-off exceptional or unusual dynamic campaigns
- Highlight and escalate concerns regarding physical/network security concerns to DITL for review and appraisal
- Stakeholder Management
- Communicates with project stakeholders at all levels
- Forges and strengthens relationships with the business
- Communication of issues and risks in projects to the DSSTL, HDS and SBA-DIG
- Excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally
- Experience of working with digital out of home technologies (KIS, Broadsign, OneLAN, etc)
- Experience in working with ticket systems (CONNECT for Service, Zendesk, etc)
- Experience using various operating systems (Linux and Windows variants)
- Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of either a positive or negative outcome
- Ensures standard operating procedures (SOPs) are followed and where audits find non-adherence to SOP that corrective actions are completed in a timely manner
- Ability to listen, adapt and make suggestions
- Ability to persuade, to negotiate
- Ability to make measured appraisal of risk in different situations
- Fluency in English, French desirable
- Highly motivated and project orientated
- Strong organisational skills and attention to detail
- Strong communication and documentation skills
- Excellent analysis, testing and troubleshooting skills
- Strong written and presentation skills
- Systematic and timely approach to incident management
- Confident to take the lead on digital support issues and have the confidence to work on challenging and complex support problems
- Adherence to health and safety guidelines when working on site and undergo any required training
A little bit about you...
- Educated in a Business, IT or engineering related field or relevant industry experience with at least 4 years in a technology support function/role
- Working towards CMNO, CCNA or equivalent
A little bit more about us...
We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers' problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It's really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Many of our colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process....
- You find or get sent this job advert, read it, and feel like you'd be a great addition to the JCD family.
- You send in your application to let us know you're interested.
- We see your application, get excited, and give you a call.
- You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.
- You'll begin your journey with us, we're excited to support and develop you throughout your career.
Digital Infrastructure Support Analyst in Kent employer: JCDecaux
JCDecaux is an exceptional employer that champions inclusivity and diversity, fostering a supportive work culture where every employee feels valued and empowered to grow. As a Digital Infrastructure Support Analyst, you will be part of a dynamic team dedicated to continuous improvement and innovation, with ample opportunities for professional development in a fast-paced environment. Located in the heart of the UK, JCDecaux offers flexible working arrangements and a commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Infrastructure Support Analyst in Kent
✨Tip Number 1
Get to know JCDecaux and their digital infrastructure! Research their projects and technologies like KIS, Broadsign, and OneLAN. This will help you speak their language during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle incident management or improve systems based on your past experiences. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the JCDecaux family!
We think you need these skills to ace Digital Infrastructure Support Analyst in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Infrastructure Support Analyst role. Highlight relevant experience, especially with digital out of home technologies and ticket systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your problem-solving skills and any relevant qualifications.
Show Off Your Communication Skills:Since this role involves stakeholder management, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your ability to build relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at JCDecaux
✨Know Your Tech
Make sure you brush up on your knowledge of digital out-of-home technologies like KIS, Broadsign, and OneLAN. Familiarise yourself with the ticket systems mentioned in the job description, such as CONNECT for Service and Zendesk. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex support issues in the past. Think about times when you had to analyse incidents or improve processes. This will demonstrate your analytical skills and your ability to adapt and suggest modifications, which is crucial for the role.
✨Communicate Effectively
Since the role involves stakeholder management, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built relationships with colleagues or clients in previous roles. Good communication can set you apart, so don’t underestimate its importance!
✨Embrace Continuous Improvement
Familiarise yourself with the philosophy of continuous improvement. Be prepared to discuss how you've contributed to enhancing systems or processes in your previous roles. Showing that you value learning from both successes and failures will resonate well with JCDecaux's commitment to growth and development.
