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For Companies At a Glance
- Tasks: Support and improve digital network systems while managing incidents and stakeholder communications.
- Company: Join JCDecaux UK, a leader in digital infrastructure with a focus on innovation.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a dynamic work environment.
- Why this job: Be part of a crucial team that ensures reliable digital networks and impactful campaigns.
- Qualifications: Education in IT or engineering, with a passion for technology support.
- Other info: Opportunity for career growth and continuous improvement in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
Within JCDecaux UK, the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division.
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of DISA is crucial to both the division and wider company’s success.
What You’ll Be Doing
- Issue Management & Support
- Support and improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS).
- Prepare incident reports collecting, analysing and summarising information.
- Implement firmware updates for routers, switches, firewalls, etc.
- Monitor primarily large format digital network equipment (e.g., video processors, etc.).
- Analyse issues and incidents logged to the Service Delivery ticket system.
- Support scheduling of digital campaigns and one‑off exceptional or unusual dynamic campaigns.
- Highlight and elevate concerns regarding physical/network security to DITL for review and approval.
- Stakeholder Management
- Communicate with project stakeholders at all levels.
- Forge and strengthen relationships with the business.
- Communicate issues and risks in projects to the DSSTL, HDS and S‑BA‑DIG.
- Maintain excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally.
- Technical Experience
- Experience working with digital out‑of‑home technologies (KIS, Broadsign, OneLAN, etc.).
- Experience using ticket systems such as CONNECT for Service, Zendesk, etc.
- Experience using various operating systems (Linux and Windows variants).
- Quality Management
- Adhere to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of positive or negative outcomes.
- Ensure SOPs are followed and, where audits find non‑adherence, that corrective actions are completed in a timely manner.
A Little About You
- Strong communication skills.
- Adaptable and confident sharing improvement recommendations.
- Ability to make measured appraisal of risk in different situations.
- Highly motivated, project‑orientated.
- Strong organisational skills and attention to detail.
- Strong documentation skills.
- Excellent analysis, testing and troubleshooting skills.
- Strong written and presentation skills.
- Systematic and timely approach to incident management.
- Confident to lead on digital support issues and work on challenging, complex support problems.
- Adherence to health and safety guidelines when working on site.
Qualifications
- Education in a Business, IT or engineering related field or relevant industry experience with previous experience in a technology support function/role.
- Working towards CMNO, CCNA or equivalent, or keen to gain CMNO/CCNA.
Digital Infrastructure Support Analyst employer: JCDecaux UK
Contact Detail:
JCDecaux UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Infrastructure Support Analyst
✨Tip Number 1
Network your way in! Connect with professionals in the digital infrastructure space on LinkedIn. Join relevant groups and participate in discussions to get noticed. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can talk confidently about digital out-of-home technologies and incident management. We recommend practising common interview questions related to troubleshooting and stakeholder communication.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex support issues in the past. We love hearing about your thought process and how you approached challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Digital Infrastructure Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Digital Infrastructure Support Analyst role. Highlight your experience with digital out-of-home technologies and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Don’t forget to mention your strong communication skills and adaptability!
Showcase Your Technical Experience: We love seeing hands-on experience! Be sure to include any work you've done with ticket systems like Zendesk or operating systems like Linux and Windows. This will help us understand your background in tech support.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JCDecaux UK
✨Know Your Tech
Make sure you brush up on your knowledge of digital out-of-home technologies like KIS, Broadsign, and OneLAN. Be ready to discuss how you've used these systems in the past and any challenges you've faced. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly. Think of examples where you've successfully communicated issues or risks in projects. Highlighting your strong interpersonal skills will help you stand out.
✨Prepare for Incident Management Scenarios
Expect questions about incident management and how you handle troubleshooting. Prepare some real-life examples where you’ve had to analyse issues, implement solutions, or prepare incident reports. This will demonstrate your systematic approach to problem-solving.
✨Emphasise Continuous Improvement
The company values continuous improvement, so be ready to discuss how you've contributed to process enhancements in previous roles. Share specific instances where your recommendations led to better outcomes, showing that you’re proactive and committed to quality management.