At a Glance
- Tasks: Provide 1st and 2nd line support for hardware and software to end users.
- Company: Join JCDecaux UK, a dynamic company focused on continuous improvement.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Other info: Fluency in English; French is a bonus. Embrace diversity and inclusion!
- Why this job: Make a real impact by helping users solve tech issues every day.
- Qualifications: IT education or relevant experience; customer service skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Within JCDecaux UK, the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and reports to the Service Desk Team Leader (SDTL). JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.
What you’ll be doing:
- Client Operating systems (Windows 10, Mac OSX, etc)
- Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
- Application deployment, configuration and support
- Mobile device management (Meraki, Mobile Iron, etc)
- Helpdesk systems (JitBit, Zendesk, etc)
- End user desktop equipment (desktop PCs, laptops and accessories)
- Microsoft Office applications (Office365)
- Printer and multifunction device management
- Active Directory for user management
- Telephony Platforms (ShoreTel, Mitel, Cisco, etc)
- Scripting (PowerShell, etc)
Qualifications:
- Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position.
- Microsoft MTA/MCSA (desired but not essential)
- Working towards CMNO, CCNA or equivalent
A little bit about you:
- Ability to listen, adapt and make suggestions
- Excellent customer service skills
- Fluency in English, French desirable
- Highly motivated and service oriented
- Strong organisational skills and attention to detail
- Strong communication skills (written and oral)
- Excellent analysis, testing and troubleshooting skills
- Ability to rapidly identify faults and resolve issues
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to diversity as part of a culture that values all people.
Service Desk Analyst in City of Westminster employer: JCDecaux UK Ltd
At JCDecaux UK, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work environment. As a Service Desk Analyst, you will benefit from ongoing professional development opportunities, a supportive team culture, and the chance to contribute to innovative solutions in a rapidly evolving industry. Our commitment to employee growth and diversity ensures that every team member is valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JCDecaux UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JCDecaux UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JCDecaux UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JCDecaux UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JCDecaux UK Ltd!
How to prepare for a job interview at JCDecaux UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
