At a Glance
- Tasks: Support and enhance digital networks, ensuring smooth operation of connected devices.
- Company: Join JCDecaux UK, a leader in digital infrastructure with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to continuous improvement and career development.
- Why this job: Be part of a dynamic team making a real impact in the digital landscape.
- Qualifications: Experience in tech support and familiarity with digital out-of-home technologies.
The predicted salary is between 30000 - 40000 £ per year.
Within JCDecaux UK, the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division. JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of DISA is crucial to both the division and wider company’s success.
What you’ll be doing
- Issue management & support: improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS)
- Prepare incident reports collecting, analysing and summarising information
- Implement router, switch, firewall etc firmware updates to the infrastructure estate
- Monitor large format digital network equipment e.g. video processors, etc.
- Analyse issues and incidents logged to the Service Delivery ticket system
- Support scheduling of digital campaigns and one-off exceptional or unusual dynamic campaigns
- Highlight and escalate concerns regarding physical/network security concerns to DITL for review and appraisal
Stakeholder Management
- Communicates with project stakeholders at all levels
- Forges and strengthens relationships with the business
- Communicates issues and risks in projects to the DSSTL, HDS and SBA-DIG
- Builds and sustains positive relationships with stakeholders, both internally and externally
Technical Experience
- Working with digital out-of-home technologies (KIS, Broadsign, OneLAN, etc.)
- Experience with ticket systems (CONNECT for Service, Zendesk, etc.)
- Experience using Linux and Windows operating systems
Quality Management
- Adhere to continuous improvement philosophy through examination of all outcomes of processes, positive or negative
- Ensure SOPs are followed and, where audits find non-adherence, corrective actions are completed in a timely manner
Personal Ability
- Listen, adapt and make suggestions
- Persuade and negotiate
- Make measured appraisal of risk in different situations
Languages
- Fluency in English (required)
- Fluency in French (desirable)
Qualifications
- Educated in a Business, IT or engineering related field or relevant industry experience with at least 4 years in a technology support function/role
- Working towards CMNO, CCNA or equivalent
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Digital Infrastructure Support Analyst in City of Westminster employer: JCDecaux UK Ltd
At JCDecaux UK, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. As a Digital Infrastructure Support Analyst, you will benefit from continuous professional development opportunities, a collaborative environment, and the chance to work with cutting-edge digital technologies in a company that values improvement and employee contributions. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Infrastructure Support Analyst in City of Westminster
✨Tip Number 1
Network with industry professionals! Reach out to people in your field on LinkedIn or at local meetups. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its digital infrastructure. Understand their products and services, and think about how your skills can contribute to their success. We want you to shine!
✨Tip Number 3
Practice your problem-solving skills! As a Digital Infrastructure Support Analyst, you'll need to tackle issues head-on. Use mock scenarios to demonstrate your analytical abilities during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Digital Infrastructure Support Analyst in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Infrastructure Support Analyst role. Highlight your experience with digital out-of-home technologies and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and experience with incident management.
Showcase Your Technical Skills:Don’t forget to highlight your technical experience, especially with ticket systems and operating systems like Linux and Windows. We love seeing candidates who are hands-on and ready to tackle challenges head-on!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at JCDecaux UK Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of digital out-of-home technologies like KIS, Broadsign, and OneLAN. Familiarise yourself with the ticket systems mentioned in the job description, such as CONNECT for Service and Zendesk. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled issues in previous roles, especially in technology support. Think about specific incidents where you improved systems or processes. This will demonstrate your ability to analyse problems and suggest modifications, which is key for the Digital Infrastructure Support Analyst role.
✨Communicate Effectively
Since this role involves stakeholder management, practice articulating your thoughts clearly. Be ready to discuss how you've built relationships in past positions and how you handle communication with different levels of stakeholders. Good communication can set you apart from other candidates.
✨Embrace Continuous Improvement
Familiarise yourself with the concept of continuous improvement and be prepared to discuss how you've applied it in your work. Highlight any experiences where you’ve examined outcomes and made suggestions for better practices. This aligns perfectly with the company’s philosophy and shows you’re a proactive candidate.
