Partnership Manager - Airport

JCDecaux is the world’s largest Out of Home advertising company, recognised globally for innovation, design excellence and premium environments. Within this, JCDecaux Airport is a flagship division – home to some of the most influential and high value advertising estates in the UK. Our portfolio spans London Heathrow, Heathrow Express, Edinburgh Airport and Skyports, offering brands unparalleled visibility and the opportunity to engage with premium, hard to reach audiences.

Our success is built on strong, collaborative partnerships with airport operators. These relationships are central to maintaining our market leading position and delivering exceptional experiences for our clients, partners and the travelling public. Our teams embody our core values:

• Customer First – understanding our partners’ needs and delivering solutions that support their goals
• Test and Learn – embracing innovation and continuous improvement
• Choose to Care – doing the right thing, every time
• One Team – working together to achieve shared success

The Partnership Manager – Airport plays a crucial role in this mission. You will be responsible for developing, managing and strengthening relationships with our key airport partners, ensuring seamless communication, operational excellence and best in class service across their organisations. Working closely with the Senior Partnership Manager and internal teams, you will help safeguard our commercial commitments, support new initiatives and champion the needs of our partners throughout the business.

What you’ll be doing...

As Partnership Manager – Airport, you’ll be the day‑to‑day contact for our airport partners, ensuring clear communication, operational excellence and best‑in‑class service across all environments. This role requires someone comfortable wearing many hats – supporting commercial activity, advising on operational matters, coordinating projects, interpreting performance data and assisting with marketing requests. Working closely with the Senior Partnership Manager and internal teams, you’ll help deliver our contractual commitments, monitor performance, identify opportunities and keep partners fully informed and engaged. Your blend of relationship management, commercial awareness and practical problem‑solving will help deliver exceptional value for our partners and for JCDecaux.

Productive Relationships – External

• Building and maintaining strong, collaborative relationships with Airport operators across the UK
• Preparing and delivering monthly KPI and performance reports to each partner, ensuring transparency and a shared understanding of commercial progress
• Keeping partners informed by preparing content for regular meetings and maintaining clear, consistent communication
• Travelling regularly to Airport sites to build rapport, understand local nuances and strengthen long‑term engagement

Productive Relationships – Internal

• Sharing updates on key initiatives with internal teams and ensuring consistent communication with Sales, Marketing, Operations, Projects and Finance
• Working closely with the Projects team to support approvals, monitor new site installations and oversee experiential builds
• Reporting contractual requirements, partner requests and key insights back to the business to support decision‑making
• Collaborating with Partnership Managers across the UK to share best practice and deliver a unified, high‑quality partner experience

Proactive Approach

• Analysing sales performance and highlighting challenges or opportunities to the Sales team
• Travelling to Airport locations to identify and explore new opportunities with stakeholders and Sales colleagues

Day‑to‑Day Tasks

• Managing all aspects of the client or campaign approval process
• Managing internal and external Airport ID requests
• Handling partners’ marketing requests relating to JCDecaux Airport assets
• Responding to enquiries, coordinating meetings and leading site tours when required

A little bit about you...

Communication & Interpersonal Skills

• Strong communicator with excellent interpersonal skills and confidence when presenting
• Proven relationship‑builder with a genuine customer‑first mindset

Contractual, Revenue & Reporting Skills

• Able to review, interpret and work confidently with contractual clauses
• Comfortable identifying partners’ revenue reporting requirements and understanding how to meet them effectively
• Committed to delivering high standards, meeting deadlines and maximising value for both partners and JCDecaux

Account Management

• Experienced in day‑to‑day account management, bringing together information, insight and stakeholder needs to deliver a cohesive partnership experience

Operational / Systems Expertise

• Strong analytical abilities and effective task‑management skills
• Confident presenter with solid financial analysis capabilities
• Proficient in Microsoft Office and Outlook

Qualifications & Experience

• Previous experience in relationship or partner management
• Experience managing both internal and external stakeholders
• OOH advertising experience is advantageous

We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers’ problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process…

1. You find or get sent this job advert, read it, and feel like you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, we’re excited to support and develop you throughout your career.