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- Tasks: Support and maintain digital network devices, ensuring smooth operations across our digital estate.
- Company: Join JCDecaux UK, a leader in innovative outdoor advertising solutions.
- Benefits: Flexible working options, career development opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that drives digital innovation and enhances customer experiences.
- Qualifications: Experience in tech support, familiarity with digital technologies, and strong communication skills.
- Other info: Diverse and inclusive culture where your ideas are valued and growth is encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Within JCDecaux UK, the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division.
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of DISA is crucial to both the division and wider company’s success.
What you’ll be doing...- Capabilities
- Issue Management & Support
- Improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS)
- Prepare incident reports collecting, analysing and summarising information
- Implement router, switch, firewall, etc firmware updates to the infrastructure estate
- Monitoring of primarily large format digital network equipment e.g. video processors, etc
- Analysis of issues and incidents logged to the Service Delivery ticket system
- Support for scheduling digital campaigns and one off exceptional or unusual dynamic campaigns
- Highlight and escalate concerns regarding physical/network security concerns to DITL for review and appraisal
- Communicates with project stakeholders at all levels
- Forges and strengthens relationships with the business
- Communication of issues and risks in projects to the DSSTL, HDS and SBA-DIG
- Excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally
- Experience of working with digital out of home technologies (KIS, Broadsign, OneLAN, etc)
- Experience in working with ticket systems (CONNECT for Service, Zendesk, etc)
- Experience using various operating systems (Linux and Windows variants)
- Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of either a positive or negative outcome
- Ensures standard operating procedures (SOPs) are followed and where audits find non-adherence to SOP that corrective actions are completed in a timely manner
- Ability to listen, adapt and make suggestions
- Ability to persuade, to negotiate
- Ability to make measured appraisal of risk in different situations
- Languages: Fluency in English, French desirable
- Highly motivated and project orientated
- Strong organisational skills and attention to detail
- Strong communication and documentation skills
- Excellent analysis, testing and troubleshooting skills
- Strong written and presentation skills
- Systematic and timely approach to incident management
- Confident to take the lead on digital support issues and have the confidence to work on challenging and complex support problems
Adherence to health and safety guidelines when working on site and undergo any required training.
A little bit about you...- Qualifications
- Educated in a Business, IT or engineering related field or relevant industry experience with at least 4 years in a technology support function/role
- Working towards CMNO, CCNA or equivalent
We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers’ problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way.
It’s really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity.
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process....- You find or get sent this job advert, read it, and feel like you’d be a great addition to the JCD family.
- You send in your application to let us know you’re interested.
- We see your application, get excited, and give you a call.
- You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
- You’ll begin your journey with us, we’re excited to support and develop you throughout your career.
Digital Infrastructure Support Analyst employer: JCDecaux JCDecaux Group
Contact Detail:
JCDecaux JCDecaux Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Infrastructure Support Analyst
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working at JCDecaux. A friendly chat can sometimes lead to insider tips or even a referral, which can give your application a serious boost.
✨Tip Number 2
Prepare for the interview like it’s the final exam! Research the company, understand their digital infrastructure, and be ready to discuss how your skills align with their needs. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and build confidence. Plus, it’s a great way to get feedback on your answers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. It’s a small gesture that can make a big difference.
We think you need these skills to ace Digital Infrastructure Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Infrastructure Support Analyst role. Highlight relevant experience, especially in digital out of home technologies and ticket systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves stakeholder management, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the JCD family!
How to prepare for a job interview at JCDecaux JCDecaux Group
✨Know Your Tech
Make sure you brush up on your knowledge of digital out-of-home technologies like KIS, Broadsign, and OneLAN. Familiarise yourself with the ticket systems mentioned in the job description, such as CONNECT for Service and Zendesk. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex support issues in the past. Think about specific incidents where you had to analyse problems, implement solutions, and communicate effectively with stakeholders. This will demonstrate your analytical skills and ability to manage incidents, which are crucial for the role.
✨Communicate Like a Pro
Since this role involves liaising with various teams, practice your communication skills. Be ready to explain technical concepts in simple terms and highlight your experience in building relationships with stakeholders. Good interpersonal skills can set you apart from other candidates.
✨Embrace Continuous Improvement
Familiarise yourself with the philosophy of continuous improvement. Be prepared to discuss how you've contributed to process enhancements in previous roles. Showing that you value feedback and are committed to improving systems will resonate well with the company's culture.