At a Glance
- Tasks: Provide top-notch tech support to users and help solve their problems.
- Company: Join JCDecaux, a leader in Digital Out-of-Home media with a focus on community impact.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team that values your input and fosters innovation.
- Qualifications: IT knowledge or experience in technical support; customer service skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Within JCDecaux UK, the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function, and reports to the Service Desk Team Leader (SDTL).
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.
What you'll be doing...- Technical
- Understanding and experience of using the following technologies:
- Client Operating systems (Windows 10, Mac OSX, etc)
- Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
- Application deployment, configuration and support
- Mobile device management (Meraki, Mobile Iron, etc)
- Helpdesk systems (JitBit, Zendesk, etc)
- End user desktop equipment (desktop PCs, laptops and accessories)
- Microsoft Office applications (Office365)
- Printer and multifunction device management
- Active Directory for user management
- Telephony Platforms (ShoreTel, Mitel, Cisco, etc)
- Scripting (Powershell, etc)
- Qualifications
- Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position
- Microsoft MTA/MCSA (desired but not essential)
- Working towards CMNO, CCNA or equivalent
- A little bit about you...
- Ability to listen, adapt and make suggestions
- Excellent customer service skills
- Languages: Fluency in English, French desirable
- Highly motivated and service orientated
- Strong organisational skills and attention to detail
- Strong communication skills (written and oral)
- Excellent analysis, testing and troubleshooting skills
- Ability to rapidly identify faults and resolve issues
We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers’ problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way.
It’s really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process....- You find or get sent this job advert, read it, and feel like you’d be a great addition to the JCD family.
- You send in your application to let us know you’re interested.
- We see your application, get excited, and give you a call.
- You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
- You’ll begin your journey with us, we're excited to support and develop you throughout your career.
We’re JCDecaux, the world’s largest Digital Out-of-Home media business. You’ll have used or seen our products, services and communication channels, even if you didn’t realise it was us, because they’re at the heart of communities on high streets and major roads and in transport hubs, shopping malls and supermarkets across the country in more than 80 countries worldwide. Our communication channels help businesses grow and thrive, and help non-commercial organisations reach the widest possible audience for their important messages. Our talented team make all this happen, working in a wide variety of roles to connect brands and communities.
We’re really proud that 50p in every £1 of revenue is reinvested into the communities we serve, so we can provide innovative, environmentally-responsible infrastructure and services designed to make cities better for everyone. This principle has been at the heart of our business from the beginning. If you join us, you will make a real difference.
Service Desk Analyst employer: JCDecaux Group
At JCDecaux UK, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued and encouraged to grow. As a Service Desk Analyst in our London office, you'll benefit from a culture that prioritises collaboration, continuous learning, and customer satisfaction, all while being part of a company that reinvests 50p of every £1 into the communities we serve. Join us to make a meaningful impact in a role that not only supports your professional development but also contributes to innovative and environmentally-responsible solutions for urban living.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JCDecaux Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JCDecaux Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JCDecaux Group!
✨Direct Apply to JCDecaux Group
Let's not forget to apply directly through the JCDecaux Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JCDecaux Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JCDecaux Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JCDecaux Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
