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For Companies At a Glance
- Tasks: Manage supplier warranty claims and negotiate with global suppliers.
- Company: Join JCB, a leader in machinery manufacturing with a supportive culture.
- Benefits: Enjoy competitive salary, 33 days holiday, onsite gym, and discounts at retailers.
- Other info: Diverse workplace with excellent career development opportunities.
- Why this job: Be part of a dynamic team making impactful decisions in supplier recovery.
- Qualifications: Strong negotiation skills and experience in warranty or supplier recovery preferred.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Warranty Supplier Recovery Specialist role at JCB
Salary: Competitive Salary
Contract Type: Full Time
Working Pattern: Permanent
The Opportunity – Warranty Supplier Recovery Specialist
About the role:
We are seeking a Warranty Supplier Recovery Specialist to join our busy team. The role covers the successful adjudication of supplier responses to JCB warranty claims for supplier cost recovery into JCB. It is a challenging role to maintain work in progress and process supplier responses as per our stated commitments. Further there are dealings with business units to raise and understand issues so that claims are dealt with on a fair basis. This is a key role within the relationship between JCB, the supply base, Group Purchasing and Group Quality.
Responsibilities
- Management and maintenance of supplier warranty accounts and processing supplier warranty claims
- Leading negotiations (face-to-face and remote) with the JCB global supply base. Working alongside Group Purchasing and lead quality roles within the global JCB business units to manage the warranty recovery performance
- Technical review of supplier test reports and claim feedback, querying and challenging responses. Working with quality and engineering departments as appropriate
- Proving prompt responses and answering supplier queries in response to supplier claims, internally and externally
- Supplier credit/debit note allocation, working alongside the Finance department. Maintenance of outstanding supplier credits and overdue balances
What would suit you
- You have strong negotiation, first class administration and time management skills
- You\’re fully PC literate; knowledge of the SAP system is preferred
- You have an understanding the JCB supply chain
- You have had previous roles and experience in a warranty and/or supplier recovery capacity and experiences in the use of SAP systems
- You have general technical knowledge of the JCB product ranges, a sound engineering knowledge preferred but not essential
- You\’re resilient and a key team player within a well organised team
- You can communicate at different levels throughout the organisation and be determined to complete the challenges the role may present
- You have a good command of MS Office products and are at an advanced level in Excel, including report creation
- You\’re flexible in terms of work content and response to variable requirements
- You\’re keen to learn and develop
What happens next?
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com
What’s in it for you?
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.
We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Resourcing Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Machinery Manufacturing
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Warranty Supplier Recovery Specialist employer: JCB
Contact Detail:
JCB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Supplier Recovery Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at JCB or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research JCB’s values and recent projects. Tailor your answers to show how your skills in warranty recovery and negotiation can benefit their team. Confidence is key!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings directly from JCB.
We think you need these skills to ace Warranty Supplier Recovery Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Supplier Recovery Specialist role. Highlight your negotiation skills and any relevant experience in warranty claims or supplier recovery. We want to see how you fit into our team!
Showcase Your Skills: Don’t forget to showcase your technical knowledge and proficiency with MS Office, especially Excel. If you've got experience with SAP systems, make that pop! We love seeing candidates who can hit the ground running.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We’re looking for enthusiasm and a clear understanding of what we do at JCB.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to our Resourcing Team. Let’s get you on board!
How to prepare for a job interview at JCB
✨Know Your Stuff
Make sure you brush up on your knowledge of the JCB supply chain and warranty processes. Familiarise yourself with common supplier issues and how to resolve them, as well as any technical aspects related to JCB products. This will show that you're not just interested in the role but also understand the industry.
✨Practice Negotiation Skills
Since this role involves leading negotiations with suppliers, it’s crucial to practice your negotiation techniques. Role-play scenarios with a friend or family member to build confidence. Think about how you would handle tough conversations and aim to find win-win solutions.
✨Excel at Excel
Given that advanced Excel skills are a must, take some time to polish your abilities. Be prepared to discuss how you've used Excel in previous roles, especially for report creation and data analysis. If you can, bring examples of your work to showcase your skills during the interview.
✨Show Your Team Spirit
This position requires collaboration with various departments, so be ready to demonstrate your teamwork skills. Share examples from past experiences where you successfully worked within a team to achieve a goal. Highlight your flexibility and willingness to adapt to different working styles.