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For Companies At a Glance
- Tasks: Verify and process warranty claims while ensuring compliance with company policies.
- Company: Join a leading manufacturer known for innovation and quality.
- Benefits: Enjoy competitive salary, 33 days holiday, gym access, and more perks.
- Why this job: Be a key player in enhancing customer satisfaction and product quality.
- Qualifications: PC skills, technical knowledge, and previous experience in warranty or customer service.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
The Opportunity – Warranty Claims Specialist
We are seeking a Warranty Claims Specialist to join our busy team. The role covers the vetting of warranty claims submitted by our global dealer network. It is a challenging role to maintain work in progress and process claims as per our stated commitments. Further there are dealings with business units to raise and understand issues so that claims are dealt with on a fair basis. This is a key role within the relationship between the dealer, customer and manufacturer.
Responsibilities
- Verifying the accuracy and compliance of warranty claims against company policies and procedures
- Adjudicating the source of defect, whether that be operations, supplier or design
- Handling multiple tasks whilst maintaining attention to detail
- Communication, written and verbal, with various internal and external stakeholders
- Working as part of a product-based team to support our dealer network and drive product improvement
- Additional tasks to support improvement of claim submission quality, e.g., dealer training and audits
Qualifications
- PC literate, knowledge of the SAP system is preferred
- General technical knowledge of some JCB product ranges or a similar technical field, sound engineering knowledge is preferred
- Previous experience of a warranty, customer service or quality role
- Resilient team player with strong administrative skills
- Determined to face challenges that the role may present and keen to learn and develop
Next Steps
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial MS Teams interview followed by an in‑person interview. Please contact recruitment@jcb.com for any questions.
Benefits
Competitive salary, 33 days’ holiday, company pension and access to onsite gym, in‑house doctor, dentist and visiting optician. Additional perks include a ULEV car scheme, JCB Rewards Hub discounts, Cycle to Work Scheme and more.
Diversity & Inclusion
We value diversity and welcome applications from candidates from all backgrounds. We’re committed to a fair and inclusive recruitment process and provide support for accessibility challenges. Contact recruitment@jcb.com for alternative application formats.
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Warranty Claims Specialist employer: JCB
Contact Detail:
JCB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Claims Specialist
✨Tip Number 1
Get to know the company inside out! Research JCB's products and values so you can speak confidently about how you fit into their culture during interviews. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to sharpen your verbal skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've tackled challenges head-on. This will demonstrate your resilience and determination, which are crucial for a Warranty Claims Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to highlight your skills and experiences in a way that aligns perfectly with what we’re looking for.
We think you need these skills to ace Warranty Claims Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Claims Specialist role. Highlight relevant experience, especially in warranty, customer service, or quality roles. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t forget to showcase your technical knowledge and administrative skills. If you have experience with SAP or similar systems, let us know! We love seeing candidates who are ready to tackle challenges head-on.
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at JCB
✨Know Your Stuff
Make sure you brush up on the specifics of warranty claims and the technical aspects of JCB products. Familiarise yourself with common issues that arise in warranty claims and how they are typically resolved. This will show your potential employer that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle the communication demands of the position.
✨Demonstrate Attention to Detail
In a role where accuracy is key, be ready to discuss how you ensure precision in your work. Bring examples from past experiences where your attention to detail made a difference, whether it was in processing claims or managing documentation. This will highlight your suitability for the role.
✨Prepare for Team Dynamics
As a Warranty Claims Specialist, you'll be part of a product-based team. Think about your experiences working in teams and how you contribute to group success. Be prepared to discuss how you handle conflicts or challenges within a team setting, as this will reflect your ability to collaborate effectively.
