At a Glance
- Tasks: Drive quality improvements for JCB’s Compact Excavators and solve technical issues.
- Company: Join a leading global manufacturing organisation with a focus on innovation.
- Benefits: 33 days’ holiday, company pension, onsite gym, and health services.
- Other info: Dynamic role with opportunities for travel and continuous improvement projects.
- Why this job: Shape flagship products and make a real impact through data-driven solutions.
- Qualifications: Engineering qualification or equivalent experience with strong analytical skills.
The predicted salary is between 38056 - 46512 £ per year.
Overview
In this role you drive quality and reliability improvements for JCB’s Compact Excavators, working with cross-functional teams to analyze failure data, support NPIP, and feed customer/dealer insights into product development.
You will engage with dealers, customers and internal stakeholders to deliver practical solutions and continuous improvement.
The position offers visibility across a global manufacturing organization and opportunities to shape flagship products through data-driven problem solving.
- Pay / Benefits
- 33 days’ holiday
- company pension
- onsite gym
- in-house doctor
- dentist and optician
- ULEV car scheme
Responsibilities
- Collaborate with Engineering, Purchasing and Quality to resolve complex technical issues
- Prepare and analyse failure and warranty data to assess quality and reliability
- Ensure new products meet customer service and quality standards via NPIP
- Provide customer and dealer feedback into the new product development process
- Conduct machine appraisals and quality audits during NPIP
- Deliver technical product updates and support to subsidiaries and dealer staff
- Lead and participate in continuous improvement projects to enhance products, processes and customer support
- Support dealers and customers with technical investigations and product-related queries
- Key requirements
- Engineering qualification (HNC/HND or degree level) or equivalent experience
- Strong analytical and problem-solving skills, especially root cause identification and issue resolution
- Confident communicator with ability to build relationships with customers, dealers and internal stakeholders
- Self-motivated, organized, capable of handling multiple priorities
- Enjoy investigating technical issues and developing practical solutions
- Willingness to travel to support customers, dealers and manufacturing sites
- Sense of urgency and customer-focused attitude
- communication
- problem-solving
- self-motivation
- engineering qualification (HNC/HND or degree level)
- analytical skills
- root cause analysis
Product Support Specialist in Uttoxeter employer: JCB
At JCB World Parts Centre, we pride ourselves on being an exceptional employer that prioritises employee well-being and professional growth. As an Inventory Controller, you will enjoy a competitive salary, generous holiday allowance, and access to unique benefits such as an onsite gym, in-house medical services, and a Cycle to Work Scheme, all within a collaborative and fast-paced environment that fosters teamwork and continuous improvement.
