Product Support Specialist

We’re looking for an enthusiastic and technically minded Product Support Specialist to join our team at the JCB World Parts Centre. In this role you'll play a key part in supporting product quality, customer satisfaction and continuous improvement across our parts operation. You’ll work closely with customers, engineering teams and wider business functions helping to ensure that our products consistently meet the high standards expected of the JCB brand. This is an exciting opportunity for someone with strong analytical ability, technical expertise, and a passion for delivering excellent customer outcomes.

Day‑to‑day responsibilities:

• Work closely with engineering, purchasing and quality teams to investigate and resolve technical issues.
• Prepare and analyse failure and warranty data to support product quality and reliability improvements.
• Support new product introductions to ensure customer service and quality standards are met in line with the JCB New Product Introduction Process (NPIP).
• Provide customer insights and feedback into the new product development process.
• Assist with machine appraisals on new products throughout the NPIP process.
• Support machine quality audits on new products ahead of launch.
• Help prepare and deliver technical product updates to JCB subsidiary and dealer staff.
• Contribute to continuous improvement activities supporting the enhancement of tools, processes and the application of best‑in‑class technologies.

What it looks like for you:

• You hold an engineering qualification (HNC/HND/degree or equivalent), or you have relevant hands‑on experience with strong technical ability.
• You have a good understanding of data analysis and can interpret information to support decision‑making.
• You have strong problem‑solving skills with a focus on identifying root causes.
• You have effective communication skills and can collaborate with stakeholders across different functions.
• You can work independently while also contributing positively within a team environment.
• You can manage your workload, prioritise tasks effectively, and stay organised.
• You demonstrate a proactive attitude and a commitment to delivering a high standard of customer service.
• You have prior knowledge of JCB products (desirable but not essential).

Benefits:

• Competitive salary, 33 days’ holiday and access to our company pension.
• Access to an onsite gym, in‑house doctor and dentist services.
• ULEV car scheme available for employees, and discounts through the JCB Rewards Hub.
• Cycle to Work Scheme.

Equal Opportunity Employer: We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, please email recruitment@jcb.com.