At a Glance
- Tasks: Lead and optimise warehouse operations while ensuring safety and quality standards.
- Company: Dynamic logistics company focused on operational excellence in Melbourne.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Join a diverse team committed to continuous improvement and innovation.
- Why this job: Take charge of a critical role that drives efficiency and safety in logistics.
- Qualifications: 5+ years in warehouse operations with strong 3PL management experience.
The predicted salary is between 51000 - 51000 £ per year.
We are seeking an experienced Warehouse Operations Manager to take ownership of the end‑to‑end performance of an outsourced (3PL) warehouse operation in Australia. This is a critical role responsible for ensuring high standards of safety, service, cost control and quality. Acting as the primary interface between the business and the 3PL partner, you will lead governance, performance management and continuous improvement initiatives. You’ll hold partners to account while building strong, collaborative relationships that drive operational excellence.
What does this role involve day to day?
- 3PL governance & relationship management
- Acting as the day‑to‑day operational lead with the 3PL site leadership team
- Running structured weekly operational reviews and monthly/quarterly business reviews
- Translating contractual SLAs into clear operational KPIs, targets and action plans
- Managing issues and escalations with a focus on root cause analysis and sustainable corrective actions
- Partnering with Procurement on contract adherence, scope management and change control
- Performance reporting & continuous improvement
- Developing and publishing KPI packs with clear insight, commentary and actionable outcomes
- Driving productivity, waste reduction and service improvements using Lean principles
- Owning exception reporting across backorders, late picks and inventory variances
- Safety, compliance & quality
- Ensuring full compliance with Australian WHS requirements and site safety standards
- Championing a safety‑first culture, including near‑miss reporting and visible leadership
- Ensuring compliance with Dangerous Goods handling and customer quality standards where applicable
- Warehouse operations oversight
- Overseeing inbound, putaway, storage, cycle counting, picking, packing and dispatch performance
- Validating labour planning, shift patterns and resource utilisation against volume forecasts and peak demand
- Driving inventory accuracy through robust cycle count programmes and systemic improvements
- Cost & contract performance
- Tracking and challenging cost‑to‑serve, including handling, storage and accessorial charges
- Reviewing and approving invoices, ensuring cost transparency and value for money
- Leading productivity improvement initiatives and waste reduction programmes
- Systems, data & transport
- Governing master data, labelling, ASN compliance and system interface performance
- Supporting system testing, UAT and go‑live activity; maintaining SOPs and operational playbooks
- Ensuring transport lead times (road and air) are achieved in line with agreed SLAs and cost targets
This will be suited to you if…
- Experience & capability
- You have 5+ years’ experience in warehouse and logistics operations, including 3PL management
- You have a proven track record of delivering KPI, SLA, productivity and cost improvements in fast‑moving environments
- You have a strong working knowledge of Australian WHS requirements and Dangerous Goods
- You are experienced in using WMS, RF scanning, EDI and have strong Excel capability
- You have exposure to Lean or continuous improvement methodologies
- Experience across retail, eCommerce or industrial operations would be advantageous
- Personal attributes
- You are data‑driven, with the ability to produce clear, executive‑ready performance insights
- You are a confident and influential communicator, able to challenge constructively
- You are a structured problem‑solver who can remain decisive under pressure
- You have strong stakeholder management and change leadership skills
- You operate with high integrity, are customer‑focused and lead with a safety‑first mindset
We value diversity and welcome applications from candidates from all backgrounds.
Warehouse Operations Manager - Melbourne, Australia in Penrith employer: JCB
At JCB, we pride ourselves on being a world-class, family-owned business that truly values its employees. As a Telematics Product Owner, you will thrive in a collaborative environment that fosters innovation and personal growth, supported by competitive salaries, generous holiday allowances, and unique benefits like an onsite gym and ULEV car scheme. Join us in our commitment to excellence and be part of a team that is shaping the future of connected technology in a dynamic and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Operations Manager - Melbourne, Australia in Penrith
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to JCB. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at JCB. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Warehouse Operations Manager - Melbourne, Australia in Penrith
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at JCB.
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at JCB.
How to prepare for a job interview at JCB
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
