Operations Manager – JCB Attachments

As Operations Manager for JCB Attachments at the World Parts Centre, you’ll take full responsibility for leading and developing the operations function to deliver best‑class performance across Safety, Quality, Delivery, Cost, People and Environment (SQDCPE). You’ll play a critical role in shaping and executing the operational strategy, supporting both current business needs and future growth through capital investment planning, New Product Introduction (NPI), and alignment to the 5‑Year Plan (5YP). This role requires a strong, people‑focused leader who can drive operational excellence, ensure product availability globally, and foster a culture of continuous improvement while maintaining strong relationships across internal teams and external partners.

What does this role involve day to day?

• Lead the operations team to deliver best practice across all SQDCPE metrics
• Maintain the highest standards of safety management and compliance across all operations
• Develop and implement a growth and capital investment strategy aligned to the 5YP and NPI requirements
• Manage and continuously improve operational KPIs to ensure efficient and effective processes
• Collaborate with Sales to develop robust forecasting and Sales & Operations Planning (S&OP) processes
• Ensure global product availability across JCB warehouses to meet customer demand and sales plans
• Optimise stock profiles across global distribution networks to drive efficiency and service levels
• Establish, document, and review process controls to achieve operational excellence
• Leverage forecasting technologies to deliver world‑class aftermarket demand planning
• Align attachments operations strategy with the wider global 4DC strategy
• Define and deliver key operational activities in support of business growth plans
• Develop, mentor, and coach team members, building capability and succession plans
• Build and maintain strong working relationships with employees and GMB union representatives
• Promote a culture of continuous improvement, engagement, and high performance
• Remain agile and resilient in response to changing customer demands and operational challenges

This will be suited to you if…

• You’re an experienced operations leader with a strong track record of delivering results in a fast‑paced, complex environment
• You’re passionate about safety, quality, and continuous improvement
• You have experience managing global supply chains and inventory across multiple locations
• You’re confident working with data, KPIs, and forecasting tools to drive decision‑making
• You’re a strategic thinker, able to translate long‑term plans into actionable operational delivery
• You have strong stakeholder management skills and can collaborate effectively with cross‑functional teams
• You’re an inspiring people leader who enjoys developing others and building high‑performing teams
• You’re resilient, adaptable, and thrive in a dynamic, changing environment
• You’re comfortable engaging with unions and fostering positive industrial relations
• You’re motivated by delivering excellent customer outcomes and operational excellence

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in‑house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme. We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format.