At a Glance
- Tasks: Lead and enhance service support across the Middle East, CIS, and North Africa.
- Company: Join a global leader in construction equipment with a focus on customer satisfaction.
- Benefits: Competitive salary, full-time role, and opportunities for travel and professional growth.
- Other info: Diverse and inclusive workplace committed to fair recruitment practices.
- Why this job: Make a real impact by improving service delivery and customer experience in diverse markets.
- Qualifications: 5+ years in service management, strong leadership, and excellent communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
We’re looking for an experienced and commercially aware Head of Service Department to lead and enhance service support across the Middle East, CIS and North Africa regions. This is a key leadership role focused on elevating customer satisfaction, strengthening dealer capability, and driving strategic service initiatives across diverse markets. You’ll act as the senior link between the field and JCB’s global Product Support teams, ensuring service performance meets JCB standards and supports sustainable growth. Working closely with our global teams in the UK and India, you’ll influence policy, improve service delivery, and shape the ongoing development of our dealer network.
What does this role involve day to day?
- Lead, manage and develop the regional service team to maintain high customer satisfaction and uphold JCB dealer standards.
- Serve as the key communication channel between the field and JCB Product Support teams across multiple global locations.
- Conduct regular performance reviews and standards audits with the dealer network, sharing best practice to support long‑term growth.
- Collaborate with Sales, Parts and other cross‑functional teams to align service strategies with broader business objectives.
- Analyse service performance data and customer feedback to spot trends, identify improvement areas and drive innovation.
- Develop and implement initiatives to improve service offerings, processes and customer experience.
- Contribute to the development and refinement of service‑related policies and procedures.
- Work closely with global teams, including counterparts in the UK and India.
- Travel across the Middle East, CIS and North Africa as required to support dealers and regional operations.
This will be suited to you if…
- You have 5+ years’ experience in service management or operations, with a proven record of improving service delivery.
- You’re a strong leader experienced in managing diverse teams and building a culture of accountability and collaboration.
- You have excellent communication and interpersonal skills, able to work effectively with stakeholders at all levels.
- You’re analytical, data-driven and confident making decisions that enhance service quality.
- You have experience within construction equipment, heavy machinery, OEM or dealer environments (preferred).
- You’re comfortable using service management platforms, CRM systems and data analysis tools, including MS Excel.
- You have strong technical understanding of diesel engines, hydraulics, mechanics and electrics.
- You’re proactive, customer-focused and committed to continuous improvement.
- You can work well under pressure with a strong sense of urgency.
- You hold a relevant Engineering qualification (Mechanical, Electrical or Hydraulics).
- You are willing and able to travel regularly across the region.
- You speak fluent English, with Arabic, Russian or French being an advantage.
We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive.
Head of Service Department – Middle East & CIS & North Africa in Lakenheath employer: JCB
At JCB World Parts Centre, we pride ourselves on being an exceptional employer that prioritises employee well-being and professional growth. As an Inventory Controller, you will enjoy a competitive salary, generous holiday allowance, and access to unique benefits such as an onsite gym, in-house medical services, and a Cycle to Work Scheme, all within a collaborative and fast-paced environment that fosters teamwork and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Department – Middle East & CIS & North Africa in Lakenheath
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We think you need these skills to ace Head of Service Department – Middle East & CIS & North Africa in Lakenheath
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at JCB. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at JCB
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at JCB. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
