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- Tasks: Lead our eCommerce strategy, driving sales and optimising the customer journey.
- Company: Join JCB, a leader in machinery manufacturing with a commitment to employee care.
- Benefits: Enjoy competitive salary, 33 days holiday, onsite gym, and discounts at high street retailers.
- Why this job: Be part of a dynamic team that values innovation and data-driven decision-making.
- Qualifications: Bachelor's degree and 8 years of eCommerce leadership experience required.
- Other info: Diversity is valued; we welcome applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Head of E-Commerce & Operations role at JCB.
Salary: Competitive Salary
Contract Type: Full Time
Working Pattern: Permanent
About the role:
We are searching for an experienced and driven Head of eCommerce and Trading to lead our online sales and trading strategy. You will be responsible for overseeing all aspects of our eCommerce business, from driving sales and revenue growth to managing and optimising the customer journey. The ideal candidate is a data-driven leader with a proven track record of success in eCommerce, possessing a deep understanding of digital marketing, online merchandising, and customer acquisition strategies.
What does this role involve day to day?
- Strategic Leadership: Develop and implement a comprehensive eCommerce strategy aligned with overall business objectives. Identify and capitalise on emerging trends, technologies, and market opportunities within the eCommerce landscape. Set ambitious yet achievable goals for sales, revenue, and profitability.
- Trading and Operations: Oversee all aspects of online trading, including product selection, pricing, promotions, and inventory management. Analyse sales data, customer behaviour, and market trends to optimise product offerings and maximise revenue. Manage relationships with key stakeholders, including suppliers, vendors, and logistics partners.
- Digital Marketing and Customer Acquisition: Develop and execute effective digital marketing campaigns across multiple channels (e.g., SEO, SEM, social media, email marketing) with the digital marketing team. Manage and optimise website traffic, conversion rates, and customer acquisition costs. Stay abreast of the latest digital marketing trends and technologies.
- Customer Experience: Create a seamless and engaging online customer experience that fosters loyalty and drives repeat purchases. Oversee customer service operations, ensuring timely resolution of inquiries and issues. Analyse customer feedback and data to identify areas for improvement in the online customer journey.
- Team Management: Lead, mentor, and develop a high-performing eCommerce team. Foster a culture of collaboration, innovation, and data-driven decision-making.
This will be suited to you if:
- You have a Bachelor's degree in Business, Marketing, or a related field.
- You have a proven track record of success in a leadership role within eCommerce, with a minimum of 8 years of experience.
- You have a deep understanding of eCommerce best practices, digital marketing strategies, and online merchandising principles.
- You have strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- You have excellent communication, interpersonal, and presentation skills.
- You have experience managing and developing high-performing teams.
What happens next?
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial teams interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com.
What’s in it for you?
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.
We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.
Head of E-Commerce & Operations employer: JCB
Contact Detail:
JCB Recruiting Team
recruitment@jcb.com
StudySmarter Expert Advice 🤫
We think this is how you could land Head of E-Commerce & Operations
✨Tip Number 1
Familiarise yourself with JCB's eCommerce strategy and recent initiatives. Understanding their current market position and challenges will help you tailor your discussions during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the eCommerce field, especially those who have experience in machinery manufacturing or similar industries. Engaging with industry peers can provide valuable insights and potentially lead to referrals that enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales growth and improved customer experiences in previous roles. Highlighting measurable outcomes will demonstrate your capability and align with the expectations outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends in digital marketing and eCommerce technologies. Being able to discuss innovative strategies and tools during your interview will show that you're proactive and ready to lead JCB's online sales efforts effectively.
We think you need these skills to ace Head of E-Commerce & Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and operations. Focus on quantifiable achievements, such as sales growth or successful marketing campaigns, to demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Use examples from your past experience to illustrate how you meet the requirements and can contribute to JCB's success.
Showcase Leadership Skills: Since this role involves team management, emphasise your leadership experience. Discuss how you've developed high-performing teams and fostered a culture of collaboration and innovation in your previous positions.
Highlight Analytical Abilities: Given the data-driven nature of the role, include specific examples of how you've used data analysis to inform decision-making. Mention any tools or methodologies you are familiar with that relate to eCommerce analytics.
How to prepare for a job interview at JCB
✨Showcase Your E-Commerce Expertise
Make sure to highlight your previous experience in e-commerce, especially any successful strategies you've implemented. Be prepared to discuss specific metrics and outcomes that demonstrate your impact on sales and customer engagement.
✨Understand JCB's Brand and Market Position
Research JCB thoroughly before the interview. Understand their products, target market, and recent developments in the industry. This knowledge will help you tailor your responses and show your genuine interest in the company.
✨Prepare for Data-Driven Questions
Given the role's focus on analytics, be ready to discuss how you've used data to drive decisions in past roles. Prepare examples of how you've analysed customer behaviour or market trends to optimise e-commerce operations.
✨Demonstrate Leadership Skills
As a Head of E-Commerce & Operations, you'll need to lead a team. Be prepared to share your leadership philosophy and provide examples of how you've successfully managed and developed teams in the past.
