Aftersales Product Support Graduate

Salary: Circa £31,500

Contract Type: Full Time

Working Pattern: Permanent

Hours: 39.0

The Opportunity - Aftersales Product Support Graduate

Start Date - September 2026, typically for 24 months

Starting Salary - Circa £31,500

Minimum Entry Criteria

• You need to be near to, or have completed, an appropriate bachelor’s or master’s degree within an engineering discipline due to the nature of the role requiring engineering knowledge based around our products to support our customers.
• You must also be on track to achieve a 2:1 or higher.
• Unfortunately, JCB is unable to offer visa sponsorship or immigration support for its Early Careers Schemes, either now or in the future. This includes individuals currently on sponsored visas.

This will be suited to you if:

• Passionate about construction, agricultural, and industrial machinery
• Customer-focused and solutions-oriented, with a drive to deliver timely, positive outcomes.
• Strong communication and listening skills
• Proficient in data analysis and improvement planning, with the ability to present clear business cases
• Solid mechanical and/or electrical background

What does a Product Support Graduate scheme involve day to day?

You’ll be engaged in the Aftersales business, collaborating with a diverse range of colleagues, including Field Service Managers who interact with a global dealer network to support JCB products, as well as Product Engineering departments that impact the design of both current production models and new machines under development. This role offers comprehensive oversight and influence throughout the entire product lifecycle, with an emphasis on understanding, preventing, and resolving defects. You’ll participate in projects aimed at enhancing your technical expertise regarding JCB products and broadening your familiarity with our business systems and infrastructure that underpin our machines and customer support. Additionally, you’ll have the opportunity to operate on a global scale, gaining valuable insights into our business practices and customer support strategies.

What could I be doing?

• Field Service Management – Lead improvements in field operations by supporting dealer service departments to meet customer requirements
• Warranty Management – Oversee product warranties and maintain standards for customer satisfaction
• Connected Technologies Support and Management – Manage connected machinery, facilitate the integration of products into digital systems, and provide remote technical support to the global dealer network
• Customer Quality Management – Gather feedback from the field, analyse warranty data, and utilise insights from connected machines
• Technical Training – Develop expertise in products and design both digital and physical training courses to enhance the skills of the global dealer network, preparing them for new machine launches and optimising JCB Uptime.

What comes next?

We’ll be reviewing applications against the essential criteria then shortlisting and sending out links to our online assessments in November 2025 - January 2026 (we’d recommend you keep a look out for emails at this point as you’ll hear from us either way). Once you’ve fully completed your online assessment, we’ll review it and provide you with an update within a few weeks. Please note, if you’ve not completed your online assessment then we won’t take your application further (we’ll send you a few reminders to make sure you don’t forget). If you’ve been progressed, you’ll be sent an invite to attend one of our in-person Assessment Centres. In-person Assessment Centres will take place from January to April 2026 (we’ll send you all the details you need). Following your Assessment Centre, whether you’ve been successful or not, our promise to you is that you’ll receive a call with feedback. If successful, congratulations! We’ll now take you through the onboarding process, which will include a familiarisation day. Welcome to JCB – our Early Careers cohorts ordinarily start in early September.

What’s in it for you?

This is your chance to join a company that’s not only picking up awards for its Early Careers schemes but also opens up opportunities for the long term. On a JCB Early Careers Scheme you’ll join a company that’s known for developing its people, and somewhere that offers a career for life. As standard, you’ll get 33 days’ holiday, and access to our stakeholder pension scheme, you can also opt into our Private Medical scheme with Bupa. Not only that, but you’ll also benefit from access to our onsite gym, in-house doctor and dentist. There’s also a JCB Rewards Hub, which gives you discounts at many high street fashion and food retailers. And if you feel like biking to work? There’s our Cycle to Work Scheme. As part of your scheme, you’ll be involved in a professional outdoor development programme in the Lake District. We also encourage our cohorts to network and get involved in our “NextGen” society.

We value diversity

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Resourcing team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.