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- Tasks: Support users by resolving hardware and software issues while managing tickets.
- Company: Join the innovative JCB Group with a focus on teamwork and support.
- Benefits: Enjoy a competitive salary, 33 days holiday, and access to an onsite gym.
- Why this job: Kickstart your IT career and make a real difference in user support.
- Qualifications: 1+ years of IT support experience and excellent customer service skills required.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 28800 - 42000 £ per year.
1st Line Service Desk Technician
Salary: Competitive Salary
Contract Type: Full Time
Working Pattern: Permanent
The Opportunity: 1st Line Service Desk Technician
About the role
To support the JCB Group in resolving tickets logged by the End User with any issues they raise with hardware or software.
Responsibilities
- Ticket Management & Prioritisation
- Timely resolution of software and hardware issues
- Desktop / Laptop Rebuilds
- Office 365 Management
- Administration of user accounts including creation, modification and deletion
- Talking users through issues on the phone or at desk
- Support of various IT projects
- Software installation
Qualifications
- 1+ years’ experience of IT Support
- Excellent customer service skills
- Microsoft Windows 10 & 11 skills
- Familiarity with Office 365 administration and troubleshooting
- Basic TCPIP understanding
- Basic SCCM experience
- Exceptional customer service
- Ability to work in a fast‑paced demanding service desk
- Flexible to support the team’s objectives
- Understanding of IT systems and processes
- Full UK Driving Licence & Own Transport required
What happens next?
Ordinarily, our resourcing team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our recruiters to discuss the role further. The interview process usually consists of an initial team interview followed by an in‑person interview. We’ll keep in touch throughout the process but if you have any questions, please contact recruitment@jcb.com.
What’s in it for you?
Competitive salary, 33 days’ holiday, access to company pension, onsite gym, in‑house doctor, dentist, visiting optician, ULEV car scheme, JCB Rewards Hub discounts, Cycle to Work Scheme.
Diversity and Inclusion
We value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, please email recruitment@jcb.com, and a member of the team will be in touch.
Recruitment Agencies
JCB does not accept any speculative approaches to present candidates for advertised vacancies.
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1st Line Service Desk Technician employer: JCB
Contact Detail:
JCB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JCB. Understand their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and customer service. Think about how you can showcase your experience with Windows 10, Office 365, and ticket management. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially with Microsoft Windows and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Customer Service Skills: Since this role is all about helping users, make sure to highlight any customer service experience you have. We want to know how you handle tricky situations and keep users happy!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you in the loop quickly!
How to prepare for a job interview at JCB
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows 10 & 11, as well as Office 365. Be ready to discuss how you've used these systems in past roles and any troubleshooting experiences you've had. This will show that you’re not just familiar with the software but can also handle issues effectively.
✨Customer Service is Key
Since this role heavily involves customer interaction, think of examples where you've provided excellent customer service. Prepare to share how you’ve resolved user issues in a calm and friendly manner, whether over the phone or face-to-face. This will highlight your ability to communicate effectively under pressure.
✨Ticket Management Insights
Familiarise yourself with ticket management systems and be prepared to discuss how you prioritise and manage multiple tickets. Think about specific instances where you successfully resolved issues quickly and efficiently, as this will demonstrate your organisational skills and ability to work in a fast-paced environment.
✨Ask Questions
Prepare thoughtful questions about the team dynamics, ongoing IT projects, or the tools they use. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers and make a memorable impression.
