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- Tasks: Serve guests in our gift shop and keep it stocked and clean.
- Company: Join JCA at the stunning Condover Hall, a historic manor house.
- Benefits: Earn up to £12.82 per hour with staff discounts and fun events.
- Other info: Seasonal role with flexible hours and great teamwork opportunities.
- Why this job: Be part of an energetic team creating unforgettable experiences for guests.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 12 - 13 £ per hour.
Location: Condover Hall, Shrewsbury.
Contract Type: Seasonal Part-Time (2nd June – October 2026, includes Sunday shifts).
Reports To: Customer Care & Retail Manager.
About JCA & Condover Hall
At JCA, we believe in creating unforgettable experiences through adventure, teamwork, and hospitality. Condover Hall is a stunning Grade I listed Elizabethan manor house located just outside Shrewsbury. Each year, thousands of guests stay with us for residential activity breaks, and our retail team plays a key role in welcoming guests to our onsite gift shop.
Benefits
- Salary up to £12.82 per hour
- Staff events and ‘Friends & Family Activity Days’
- Employee discounts via Benefit Hub
- Free DBS check
Please note: Accommodation is not available; own transport required due to location.
The Role: Retail Assistant
As a Retail Assistant, you will be part of a highly motivated team, providing the highest standards of service to guests in our onsite gift shop. This will involve performing routine cleaning tasks such as cleaning, re‑stocking and using our till systems. It is expected our Retail Assistants will take pride in their work, enjoy working as part of a team as well as under their own initiative, and thrive in a busy, hands‑on environment. This is a seasonal role working 30 hours per week.
Your weekly shifts would be:
- Tuesday 11:00am – 7:30pm
- Wednesday 11:00am – 7:30pm
- Thursday 11:00am – 7:30pm
- Sunday 10:30am – 5:00pm
Key Responsibilities
- Serving customers (mainly school age children) in our on‑site shop in the manor house – you are not expected to work in the bar.
- Regularly clean and re‑stock our gift shop and bar.
- Physical tasks such as putting away deliveries, lifting and moving sometimes heavy boxes of drinks and merchandise.
- Being on your feet for a large part of the day, including using stairs.
- Handling money including cashing‑up your own till.
- Performing monthly stock checks.
- Ensuring all health and safety procedures are effectively adhered to.
Teamwork & Guest Experience
- Work efficiently during the season, including our busy peak‑season periods.
- Support other departments when required to ensure smooth operation across the site.
- Contribute to creating a welcoming and positive environment for all guests.
Essential Skills & Experience
- Excellent attention to detail and pride in maintaining high standards.
- Able to work both independently and as part of a team.
- Reliable, responsible, and willing to learn new skills.
- Comfortable working in a fast‑paced, physically active role.
- Previous experience in retail and/or customer service is desirable but not essential.
- This role is open to those aged 18 years and over.
Retail Assistant employer: JCA
Contact Detail:
JCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JCA and Condover Hall. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for retail roles and rehearse your answers. Focus on your teamwork skills and how you handle busy environments, as these are key for the Retail Assistant position.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions count, especially in a customer-facing role like this one, so show them you take pride in your appearance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Condover Hall. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Retail Assistant role at JCA Condover Hall. Highlight any relevant experience or skills that match the job description, especially your ability to work in a team and provide excellent customer service.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JCA
✨Know the Role Inside Out
Before your interview, make sure you understand the Retail Assistant role thoroughly. Familiarise yourself with the key responsibilities like serving customers, cleaning, and restocking. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since teamwork is crucial at JCA, be ready to share examples of how you've worked well in a team before. Think of specific situations where you contributed to a positive environment or helped out a colleague. This will demonstrate that you can thrive in a busy, hands-on setting.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you'd handle various customer service situations, especially since you'll be serving school-age children. Practice responses to common scenarios, like dealing with a difficult customer or making recommendations. This will show that you're prepared for the dynamic nature of the role.
✨Highlight Your Attention to Detail
Attention to detail is key in maintaining high standards in the gift shop. Be ready to discuss how you ensure quality in your work, whether it's through cleaning, restocking, or cash handling. Providing concrete examples will help illustrate your reliability and responsibility.