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- Tasks: Join us as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: JC Campbell is a long-standing automotive business expanding with new franchises in Newry.
- Benefits: Enjoy 30 days holiday, employee discounts, health support, and a company pension.
- Why this job: Be part of a passionate team focused on customer experience and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and organisational skills!
- Other info: Work Monday to Friday in a supportive environment that values your potential.
The predicted salary is between 28800 - 43200 £ per year.
Due to service department growth and launch of an additional franchise, we are currently looking to recruit a full time, permanent Service Advisor to start in Newry. Peugeot will be joining MG, Citroen and Honda from August 25. We require a highly customer focused individual, to deliver exceptional service and advice to all our customers. Previous experience is advantageous but not essential for this role as full training will be given for the right candidate. Tasks include:
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
- Liaising with the Workshop to ensure customers vehicles are ready on time
About you
- You will have the passion to deliver an excellent customer experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed
- You will have excellent organisational skills and punctuality
- You will have great administrative skills with knowledge of dealer management systems
- 30 days holidays that increase with service
- Car and maintenance employee discounts
- HealthShield – Enables Employees to claim money back for dental, optical and physio costs, alongside access to mental health support remote GP appointments, counsellors and more
- Company pension
Why JC Campbell?
- We have recently relocated to our all new Newry premises having operated in Rostrevor for 80 years
- JC Campbell is an equal opportunities employer
- We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential
Working Hours
Monday to Friday – 40 hour week
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Service Advisor employer: JC Campbell Ni Ltd
Contact Detail:
JC Campbell Ni Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Peugeot, MG, Citroen, and Honda. Understanding their vehicles and services will help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for meeting customers and handling their queries, ensuring you can provide a seamless service from drop-off to handover.
✨Tip Number 3
Network with current or former Service Advisors to gain insights into the role. They can share valuable tips on what it takes to succeed and how to navigate the challenges of the job.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing customer bookings and workshop liaising. This will showcase your ability to handle multiple tasks efficiently, which is crucial for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise any customer service roles or administrative tasks you've handled in the past, even if they are not directly related to the automotive industry.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your ability to build rapport with customers. Mention why you are interested in working for JC Campbell and how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at JC Campbell Ni Ltd
✨Show Your Customer Focus
As a Service Advisor, your primary role is to deliver exceptional service. Be prepared to discuss how you've previously handled customer interactions, even if it's from a different industry. Highlight your ability to build rapport and ensure customer satisfaction.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. During the interview, share examples of how you manage multiple tasks or schedules effectively. Mention any tools or systems you use to stay organised, as this will show your potential employer that you can handle the workload.
✨Be Prepared to Discuss Teamwork
Liaising with the workshop team is a key part of the job. Prepare to talk about your experience working in teams, how you communicate with colleagues, and how you ensure everyone is on the same page. This will demonstrate your collaborative spirit.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training processes, or future growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
