At a Glance
- Tasks: Be the go-to tech expert for key customers, ensuring top-notch service and support.
- Company: Join JBT Marel, a global leader in food processing technology.
- Benefits: Enjoy hands-on work, ongoing training, and a supportive team environment.
- Other info: Opportunities for growth and innovation in a collaborative global organisation.
- Why this job: Make a real impact while solving complex technical challenges in a dynamic setting.
- Qualifications: HND or equivalent in Engineering and experience in customer-facing technical roles.
The predicted salary is between 35000 - 44567 £ per year.
Are you ready to take ownership of key customer relationships and deliver world-class service? JBT Marel is looking for a highly skilled and customer-focused Field Service Engineer to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high-quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities. This is a dynamic, hands-on position combining technical expertise, customer engagement, and service coordination — ideal for someone who thrives in a fast-paced, customer-facing environment.
What you’ll be doing
- Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling
- Support the wider field service team with breakdown and maintenance activity
- Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites
- Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts
- Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion
- Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements
- Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth
- Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives
About You
You are a proactive and customer-oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication.
You’ll bring:
- Strong problem-solving skills with a structured and analytical approach
- Excellent communication skills, both technical and customer-facing
- A proactive mindset with the ability to manage multiple priorities
- Strong organisational skills and attention to detail
- A commitment to safety, quality, and continuous improvement
- The ability to work independently while collaborating with global teams
Experience & Education
- HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering
- Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments
- Strong mechanical expertise with electrical troubleshooting capability
- Experience working directly with customers in a service or technical support capacity
- Ability to read and interpret technical drawings and documentation
- Experience using service management systems (e.g. Salesforce) and Microsoft Office tools
- Full UK driving licence, valid passport, and relevant safety certifications
What’s in it for you
- A key role supporting strategic customers and high-value service operations
- A varied and hands-on position combining technical work and customer engagement
- Opportunities to contribute to continuous improvement and digital service initiatives (e.g. Omniblu)
- Ongoing training and development within a global organisation
- A collaborative and supportive team environment
- The chance to work with industry-leading food processing technology
Who we are
JBT Marel is a global leader in food processing technology, delivering innovative solutions that help customers improve efficiency, quality, and sustainability across the food industry.
Interested? If you’re ready to take on a high-impact role supporting key customers and delivering technical excellence, we’d love to hear from you.
Field Service Engineer (Prepared Foods) in Livingston employer: JBT
At JBT Marel, we pride ourselves on being an excellent employer, offering a dynamic work environment where Field Service Engineers can thrive. Our commitment to employee growth is evident through ongoing training and development opportunities within a collaborative team that values innovation and customer engagement. Located in a vibrant industry, you will have the chance to work with cutting-edge food processing technology while building strong relationships with key customers, making a meaningful impact in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Prepared Foods) in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve built strong relationships with clients. We want to see that you can handle the fast-paced environment!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at JBT Marel and tailor your approach to show how you can contribute to our mission of delivering top-notch food processing technology.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the Field Service Engineer position and how you can support our key customers.
We think you need these skills to ace Field Service Engineer (Prepared Foods) in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in field service engineering, especially in food processing or manufacturing environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and customer-focused mindset. Tell us why you're excited about the role and how you can contribute to our team at JBT Marel.
Showcase Technical Expertise:Don’t forget to mention your technical skills! Whether it's mechanical expertise or electrical troubleshooting, we want to know how you can tackle complex challenges. Include any relevant certifications or training that make you stand out.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JBT
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to mechanical and electrical engineering. Be prepared to discuss specific equipment you've worked with, as well as any troubleshooting experiences. This will show that you can handle the hands-on aspects of the role.
✨Showcase Your Customer Skills
Since this role is all about customer engagement, think of examples where you've successfully managed customer relationships or resolved issues. Highlight your communication skills and how you ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a breakdown or managing multiple service requests. Practise your responses to these scenarios, focusing on your problem-solving approach and how you prioritise tasks under pressure.
✨Research JBT Marel
Familiarise yourself with JBT Marel's products and services, especially in the food processing sector. Understanding their technology and recent innovations will not only impress your interviewers but also help you tailor your answers to align with their values and goals.
