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- Tasks: Join us as a Field Service Engineer, tackling exciting challenges in food processing technology.
- Company: JBT is a global leader in tech solutions for food processing and air transport industries.
- Benefits: Enjoy flexible working hours, travel opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction in a growing industry.
- Qualifications: Must have a mechanical or electrical apprenticeship and NVQ level 3 in relevant disciplines.
- Other info: International travel may be required; strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview …
JBT is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. We have offices in more than 25 plus countries all over the world and we are growing both organically and by acquisitions and we are continuously looking for new employees that want to grow with us!
JBT currently has a great opportunity for a Field Service Engineerto join the Proseal team just south of Manchester.
Proseal UK Ltd is a company that designs and manufactures high quality tray sealing and conveying systems for the food industry and has manufacturing facilities in the UK, North America, and Australia. Having been established for 25 years, demand for the Proseal product is growing and we are responsible for developing many plastic-based alternatives for preserving the life of and carrying food safely. Formed in 1998, Proseal has not only become the leading manufacturer of tray sealing machinery and tooling in the UK but is now also recognised as a major force internationally with manufacturing facilities in United states and Australia along with offices in Ireland, Holland, Spain, Canada, South America, and Dubai.
The Opportunity …
The role of Field Service Engineer at Proseal is critical to the success of our business where the service levels on site and support of our customers are best in class. As such it is very important that all applicants understand that successful candidates must always present a strong image of the company.
Jobholder Responsibilities:
- Perform PPM service work to our install base of machinery and tooling.
- Perform on site commissioning of machines, conveyors, tooling, and bespoke machinery.
- Perform on-site support to breakdown situations.
- Perform on call and service duties as per service Rota.
- Provide remote support to customers and Proseal service engineers as required.
- Conduct operator and technical training events at the client’s site or at Proseal locations.
- Working as part of a team or individually responding to on-site customer support requests.
- Manage and interpret customer requirements – listen to clients and understand, anticipate, and fulfil their needs.
- Fulfil all required administration in a timely manner.
- Assist with machine building or testing as required when in workshop.
- Continuous improvements in the processes and service we offer.
- Keep up to date with new technologies or process procedures.
- Ensure the customer is happy with all aspects of work before leaving site.
- Contact Service Manager before leaving customer site with progress report and/or follow up work required.
- Provide feedback on common problems and advise on potential defects.
- Develop and maintain the customer relationship.
- To undertake any other duties required by management to meet the needs of the business.
- To comply with all statutory and Proseal specific health and safety requirements.
Why work at JBT …
Aptitudes Required:
- You will be required to work on your own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
- Be flexible to working hours and location as you will be required to work away from home.
- Possess a high degree of punctuality, reliability, flexibility, and self-motivation.
Experience/ Qualifications:
- Essential:
- Have completed a recognised apprenticeship in a mechanical or electrical. engineering discipline or equivalent.
- Have NVQ level 3 in an electrical installation or maintenance discipline.
- Hold a valid UK driving license.
- Hold a current passport as international travel may be required.
- Be PC literate with ability to create, modify and maintain MS office documents (PDF Files, excel, Word, PowerPoint)
- Understand and meet Health and Safety obligations in line with company requirements.
- Have a working knowledge of pneumatic systems.
- Have knowledge of PLC systems and the ability to upload and download programs.
- Understand motion control systems, servo motors and/or frequency invertors.
Aptitudes Required:
- You will be required to work on your own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
- Be flexible to working hours and location as you will be required to work away from home.
- Possess a high degree of punctuality, reliability, flexibility, and self-motivation.
Experience/ Qualifications:
- Essential:
- Have completed a recognised apprenticeship in a mechanical or electrical. engineering discipline or equivalent.
- Have NVQ level 3 in an electrical installation or maintenance discipline.
- Hold a valid UK driving license.
- Hold a current passport as international travel may be required.
- Be PC literate with ability to create, modify and maintain MS office documents (PDF Files, excel, Word, PowerPoint)
- Understand and meet Health and Safety obligations in line with company requirements.
- Have a working knowledge of pneumatic systems.
- Have knowledge of PLC systems and the ability to upload and download programs.
- Understand motion control systems, servo motors and/or frequency invertors.
The role of Field Service Engineer at Proseal is critical to the success of our business where the service levels on site and support of our customers are best in class. As such it is very important that all applicants understand that successful candidates must always present a strong image of the company.
Jobholder Responsibilities:
- Perform PPM service work to our install base of machinery and tooling.
- Perform on site commissioning of machines, conveyors, tooling, and bespoke machinery.
- Perform on-site support to breakdown situations.
- Perform on call and service duties as per service Rota.
- Provide remote support to customers and Proseal service engineers as required.
- Conduct operator and technical training events at the client’s site or at Proseal locations.
- Working as part of a team or individually responding to on-site customer support requests.
- Manage and interpret customer requirements – listen to clients and understand, anticipate, and fulfil their needs.
- Fulfil all required administration in a timely manner.
- Assist with machine building or testing as required when in workshop.
- Continuous improvements in the processes and service we offer.
- Keep up to date with new technologies or process procedures.
- Ensure the customer is happy with all aspects of work before leaving site.
- Contact Service Manager before leaving customer site with progress report and/or follow up work required.
- Provide feedback on common problems and advise on potential defects.
- Develop and maintain the customer relationship.
- To undertake any other duties required by management to meet the needs of the business.
- To comply with all statutory and Proseal specific health and safety requirements.
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Field Service Engineer employer: JBT
Contact Detail:
JBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Proseal's products and services. Understanding their tray sealing and conveying systems will not only help you during the interview but also demonstrate your genuine interest in the company and its operations.
✨Tip Number 2
Network with current or former employees of Proseal. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your hands-on experience with mechanical or electrical systems. Be ready to share specific examples of how you've successfully resolved technical issues in high-pressure situations, as this aligns closely with the responsibilities of a Field Service Engineer.
✨Tip Number 4
Showcase your flexibility and adaptability. Since the role requires working away from home and varying hours, emphasising your willingness to travel and adjust to different work environments will make you a more attractive candidate.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Engineer role. Emphasise your mechanical or electrical engineering apprenticeship, NVQ level 3 qualifications, and any experience with pneumatic or PLC systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of Proseal's operations and how your background makes you a great fit for the team. Mention your ability to work independently and as part of a team, as well as your strong communication skills.
Highlight Customer Service Skills: Since the role involves direct customer interaction, be sure to include examples of how you've successfully managed customer relationships in high-pressure situations. This will demonstrate your ability to fulfil client needs effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at JBT
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with mechanical and electrical systems, including any specific knowledge of pneumatic systems or PLC programming. Highlight relevant projects or challenges you've tackled in the past.
✨Emphasise Customer Interaction
This role requires strong communication skills, especially when liaising with customers under pressure. Share examples of how you've successfully managed customer relationships or resolved issues in previous roles. This will show that you can maintain a professional image and ensure customer satisfaction.
✨Demonstrate Flexibility and Initiative
The job may require working away from home and adapting to various situations. Discuss your ability to be flexible with hours and locations, and provide examples of times when you've taken the initiative to solve problems or improve processes in your previous positions.
✨Prepare for Health and Safety Questions
Understanding health and safety obligations is crucial in this role. Be ready to discuss your knowledge of health and safety practices and how you've applied them in your work. This will show that you take safety seriously and are committed to maintaining a safe working environment.
