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- Tasks: Lead and optimise service operations for a global food processing organisation.
- Company: Join JBT Marel, a leader in food processing solutions with a strong service culture.
- Benefits: Competitive salary, professional development, and attractive employee benefits.
- Why this job: Make a visible impact on customer satisfaction and service excellence.
- Qualifications: Experience in service operations leadership and strong customer-centric communication skills.
- Other info: Collaborative environment with opportunities for international teamwork and growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready to make an impact in a global food processing organisation? JBT Marel is looking for an experienced and customer‑focused Service Manager to lead and optimise our service operations in the UK & Ireland. This role is central to ensuring excellent service delivery, strong customer relationships, and continuous improvement across our installed base.
We’re seeking a confident leader who combines operational discipline with a customer‑first mindset – someone who can build high‑performing service teams, manage priorities under pressure, and deliver outstanding customer outcomes while maintaining the highest safety and compliance standards.
What You’ll Be Doing
- Act as the primary contact for service requests, customer escalations and service‑related issues, ensuring clear communication & timely updates.
- Oversee end‑to‑end service delivery, ensuring responsiveness, quality execution, and customer satisfaction.
- Coordinate resolution of complex service cases, managing escalation paths and ensuring swift follow‑up until closure.
- Overlook planning, service allocation and service resources to ensure optimal coverage, efficiency & delivery against customer expectations.
- Ensure service operations are executed safely and in line with company policies, industry standards, and compliance requirements.
- Drive commercial performance through service contract renewals, follow‑up after service visits, and collaboration with Service Sales on upgrades and opportunities.
- Ensure accurate documentation and reporting, including service requests, service records, inspection reports, and contractual obligations.
About You
You are a strong people leader who thrives in customer‑facing environments and takes pride in delivering high‑quality service. You build trust quickly, communicate clearly, and bring structure to complex operational situations. You are motivated by continuous improvement, coaching teams to succeed, and ensuring customers get the best possible experience with their JBT Marel installed base.
You’ll bring
- Strong customer‑centric communication skills, with the ability to manage expectations professionally and effectively.
- Proven capability to manage service delivery operations, balancing urgency, quality, and resource planning.
- Strong problem‑solving skills, with confidence in handling escalations and complex service challenges.
- Leadership capability to develop teams, coach performance, and build a culture of service excellence.
- A strong commitment to safety, compliance, and operational discipline across all service activities.
- A continuous improvement mindset, using customer feedback and performance data to strengthen service processes.
- Strong collaboration skills to work cross‑functionally with Service Sales, Operations, and other internal stakeholders.
Experience & Qualifications
- Demonstrated experience in service operations leadership, preferably within industrial, automation, or food processing environments.
- Experience managing customer escalations, service performance, and field resource planning.
- Strong understanding of service processes, reporting, and contract execution.
- Proven experience leading and developing teams.
- Familiarity with service KPIs, customer satisfaction measures, and operational improvement initiatives.
- Strong written and spoken English (additional languages are an advantage).
- Valid driving licence (if required for the role).
What’s In It For You
- A key leadership role in a global organisation with a strong service culture.
- The opportunity to directly influence customer satisfaction, service performance, and operational excellence.
- A collaborative environment with strong cross‑functional engagement and international teamwork.
- Professional development opportunities in leadership, service operations, and continuous improvement.
- Competitive salary and attractive employee benefits.
- A culture built on unity, innovation, and excellence.
- The chance to lead a customer‑focused team and make a visible impact.
Who We Are
JBT Marel is a global leader in food processing solutions, committed to driving innovation, sustainability, and operational excellence across the industry. With teams worldwide, we work together to ensure safe, efficient, and responsible food production for our customers and communities.
Interested?
If you’re ready to lead service operations, build strong customer partnerships, and drive service excellence, we’d love to hear from you.
Apply By Sending Your CV And Application To (Insert hiring manager name & email)
Learn more about us at: JBTMarel.com
Follow us on LinkedIn: us — and help deliver service excellence at JBT Marel.
Service Manager UK & Ireland in Livingston employer: JBT Marel
Contact Detail:
JBT Marel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager UK & Ireland in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your customer-centric mindset and leadership skills. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Service Manager UK & Ireland in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience, customer service focus, and any relevant industry knowledge to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our mission at JBT Marel. Share specific examples of how you've driven service excellence in previous positions.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you’ve faced in service operations. We want to see how you tackled complex issues and what strategies you used to ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JBT Marel
✨Know the Company Inside Out
Before your interview, take some time to research JBT Marel thoroughly. Understand their service operations, values, and recent developments in the food processing industry. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed escalations, or improved service delivery. Highlight how you foster a culture of excellence and continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex service challenges. Think of specific scenarios where you've had to manage customer expectations or resolve service-related issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Customer-Centric Communication
Since this role is heavily focused on customer relationships, be ready to discuss how you communicate effectively with clients. Share examples of how you've built trust and ensured customer satisfaction in previous roles. This will demonstrate your alignment with the company's customer-first mindset.
