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- Tasks: Be the go-to tech expert for key customers, ensuring top-notch service and support.
- Company: Join JBT Marel, a leader in food processing technology with a focus on customer relationships.
- Benefits: Enjoy hands-on work, ongoing training, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and innovation in a global setting.
- Why this job: Make a real impact by solving technical challenges and enhancing customer experiences.
- Qualifications: HND or equivalent in Engineering, with experience in field service and strong problem-solving skills.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Are you ready to take ownership of key customer relationships and deliver world‑class service? JBT Marel is looking for a highly skilled and customer‑focused Field Service Engineer to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high‑quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities. This is a dynamic, hands‑on position combining technical expertise, customer engagement, and service coordination – ideal for someone who thrives in a fast‑paced, customer‑facing environment.
What You’ll Be Doing
- Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling.
- Support the wider field service team with breakdown and maintenance activity.
- Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites.
- Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts.
- Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion.
- Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements.
- Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth.
- Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives.
About You
You are a proactive and customer‑oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication.
You’ll Bring
- Strong problem‑solving skills with a structured and analytical approach.
- Excellent communication skills, both technical and customer‑facing.
- A proactive mindset with the ability to manage multiple priorities.
- Strong organisational skills and attention to detail.
- A commitment to safety, quality, and continuous improvement.
- The ability to work independently while collaborating with global teams.
Experience & Education
- HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering.
- Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments.
- Strong mechanical expertise with electrical troubleshooting capability.
- Experience working directly with customers in a service or technical support capacity.
- Ability to read and interpret technical drawings and documentation.
- Experience using service management systems (e.g. Salesforce) and Microsoft Office tools.
- Full UK driving licence, valid passport, and relevant safety certifications.
What’s In It For You
- A key role supporting strategic customers and high‑value service operations.
- A varied and hands‑on position combining technical work and customer engagement.
- Opportunities to contribute to continuous improvement and digital service initiatives (e.g. Omniblu).
- Ongoing training and development within a global organisation.
- A collaborative and supportive team environment.
- The chance to work with industry‑leading food processing technology.
Field Service Engineer (Prepared Foods) in Livingston employer: JBT Marel
Contact Detail:
JBT Marel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Prepared Foods) in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical challenges and customer service scenarios. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! When discussing your past experiences, focus on specific examples where you tackled complex issues or improved service delivery. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and supporting our key customers.
We think you need these skills to ace Field Service Engineer (Prepared Foods) in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your technical expertise, customer engagement experience, and any relevant qualifications to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your proactive mindset and problem-solving skills can benefit our key customers. Keep it engaging and personal!
Showcase Your Technical Skills: In your application, don’t forget to mention your mechanical and electrical troubleshooting capabilities. We want to see how you’ve tackled complex challenges in the past and how you can bring that expertise to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JBT Marel
✨Know Your Technical Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss specific equipment you've worked with, as well as any troubleshooting experiences. This role is all about technical expertise, so showing that you can handle complex challenges will definitely impress.
✨Show Off Your Customer Skills
Since this position involves a lot of customer interaction, be prepared to share examples of how you've built strong relationships in the past. Think about times when you went above and beyond for a client or resolved a tricky issue. This will highlight your proactive mindset and customer-oriented approach.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss specific problems you've encountered in previous roles and how you solved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your analytical skills and structured approach to tackling challenges.
✨Be Ready to Talk About Continuous Improvement
This role values safety, quality, and continuous improvement, so think about how you've contributed to these areas in your past jobs. Whether it's implementing new processes or suggesting upgrades, having concrete examples will show that you're aligned with the company's goals.