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- Tasks: Support key accounts with technical expertise and hands-on service delivery.
- Company: Join JBT Marel, a global leader in food processing technology.
- Benefits: Ongoing training, collaborative environment, and opportunities for career growth.
- Other info: Work with cutting-edge technology and contribute to sustainability in the food industry.
- Why this job: Make a real impact by solving complex challenges in a dynamic role.
- Qualifications: HND or equivalent in Engineering and experience in customer-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
JBT Marel is looking for a highly skilled and customer-focused Field Service Engineer to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high-quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities. This is a dynamic, hands-on position combining technical expertise, customer engagement, and service coordination — ideal for someone who thrives in a fast-paced, customer-facing environment.
What you’ll be doing
- Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling
- Support the wider field service team with breakdown and maintenance activity
- Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites
- Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts
- Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion
- Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements
- Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth
- Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives
About You
You are a proactive and customer-oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication.
You’ll bring:
- Strong problem-solving skills with a structured and analytical approach
- Excellent communication skills, both technical and customer-facing
- A proactive mindset with the ability to manage multiple priorities
- Strong organisational skills and attention to detail
- A commitment to safety, quality, and continuous improvement
- The ability to work independently while collaborating with global teams
Experience & Education
- HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering
- Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments
- Strong mechanical expertise with electrical troubleshooting capability
- Experience working directly with customers in a service or technical support capacity
- Ability to read and interpret technical drawings and documentation
- Experience using service management systems (e.g. Salesforce) and Microsoft Office tools
- Full UK driving licence, valid passport, and relevant safety certifications
What’s in it for you
- A key role supporting strategic customers and high-value service operations
- A varied and hands-on position combining technical work and customer engagement
- Opportunities to contribute to continuous improvement and digital service initiatives (e.g. Omniblu)
- Ongoing training and development within a global organisation
- A collaborative and supportive team environment
- The chance to work with industry-leading food processing technology
If you’re ready to take on a high-impact role supporting key customers and delivering technical excellence, we’d love to hear from you.
Field Service Engineer (Prepared Foods) in Livingston employer: JBT Marel Corporation
Contact Detail:
JBT Marel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Prepared Foods) in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to field service engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your technical skills and customer service experiences.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled technical challenges in the past. We want to see how you think on your feet and how you can bring that proactive mindset to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Engineer (Prepared Foods) in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills, customer service experience, and any relevant qualifications. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with what we’re looking for. Keep it engaging and personal – we love a bit of personality!
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled technical challenges in the past. We’re all about proactive thinkers who can handle multiple priorities!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at JBT Marel Corporation
✨Know Your Technical Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss specific technical challenges you've faced in previous roles, especially those related to food processing or manufacturing. This will show that you can handle the hands-on nature of the job.
✨Show Off Your Customer Skills
Since this role is all about customer engagement, think of examples where you've successfully managed customer relationships. Prepare to talk about how you’ve resolved issues or improved service delivery for clients. This will highlight your proactive mindset and communication skills.
✨Be Organised and Detail-Oriented
Bring along any relevant documentation that showcases your organisational skills, like service reports or maintenance logs. During the interview, mention how you track service activities and manage spare parts orders. This will demonstrate your attention to detail and ability to juggle multiple priorities.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to continuous improvement and digital service initiatives. This shows your interest in their operations and your eagerness to contribute to their success. Plus, it gives you a chance to assess if the company aligns with your career goals.