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For Companies At a Glance
- Tasks: Provide top-notch service, manage orders, and maintain customer relationships in a busy office.
- Company: Join JBT, a global leader in tech solutions for food processing and air transport.
- Benefits: Enjoy 33 days holiday, on-site parking, discounts, and a fun work environment.
- Why this job: Be part of a growing company with a focus on innovation and customer satisfaction.
- Qualifications: Experience in customer care, computer literacy, and a can-do attitude are essential.
- Other info: Work in a dynamic team with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
JBT is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. Proseal UK Ltd designs and manufactures high-quality tray sealing and conveying systems for the food industry, with manufacturing facilities in the UK, North America, and Australia.
The Procare Contract Administrator will be required to provide a first-class, front-line service to our customers. In the role, you will be expected to maintain orders, visits, invoices, standard business processes, and working systems to a high degree of organisation and order. The role requires working in a busy engineering office environment, and the post holder must display the ability to communicate clearly and confidently with all stakeholders of the business.
Responsibilities:
- Ensure all documentation required for each Procare visit is held in the correct location.
- Process visits, ensuring all correct data is inputted and any follow-up works communicated to the relevant stakeholder, liaising with the service coordinator where necessary.
- Create contract paperwork – ensuring T’s & C’s are up to date and relevant to the agreed contract (Payment terms, contract length, etc.).
- Work with the Procare Regional Specialists, following each individual contract from start to finish.
- Answer external phone calls and take information required to pass over to the relevant person.
- Manage and interpret customer requirements - listen to clients and understand, anticipate, and fulfil their needs.
- Continuous improvements in the processes and service we offer.
- Keep up to date with new technologies or process procedures.
- Provide feedback on common problems and advise on potential defects.
- Develop and maintain the customer relationship, and maintain accurate customer information on Pronet.
- Raise departmental issues/concerns with Proseal UK.
- Assist the service coordinator with the processing of visit sheets and liaise with field service engineers where necessary.
- Carry out any other ad hoc duties as and when required.
Aptitudes Required:
- Team working skills
- Ability to work under pressure and deliver results to a defined deadline
- Logical and analytical
- Can-do attitude, self-motivated
- Flexible
- Attention to details
- Innovative
- Confident
- Clear communicator
Requirements:
Essential:
- Previous experience in a Customer Care/Sales focused role
- Computer literate with the ability to create, modify, and maintain MS Office documents: PDF Files, Excel, Word, PowerPoint, etc.
- Understand and meet Health and Safety obligations in line with company requirements.
Desirable:
- Previous experience of using Salesforce CRM
- Higher Level of education (A level or above)
What’s in it for you:
- Competitive salary in line with the market
- Holidays 33 days including Bank Holidays
- FOC parking on-site, vending machines, break-out areas with table tennis and football table
- Benefits system with great discounts, Cycle to Work Programme, and our EAP
- A super bunch of people to work with!
Procare Contract Administrator employer: JBT Corporation
Contact Detail:
JBT Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Procare Contract Administrator
✨Tip Number 1
Familiarise yourself with the Procare system and its processes. Understanding how Proseal operates and the specific requirements of the role will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Proseal or JBT. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach.
✨Tip Number 3
Showcase your customer service skills in any interactions you have. Since the role is heavily focused on customer care, demonstrating your ability to communicate clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends and technologies related to food processing and engineering. Being knowledgeable about advancements in these areas can help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Procare Contract Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Procare Contract Administrator position. Tailor your application to highlight relevant experience and skills that match what JBT is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer care or sales-focused roles. Provide specific examples of how you've successfully managed customer relationships and handled administrative tasks.
Showcase Your Skills: Make sure to mention your proficiency with MS Office applications and any experience with CRM systems like Salesforce. Highlight your ability to work under pressure, attention to detail, and strong communication skills.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Use this opportunity to express your enthusiasm for working at JBT and how you can contribute to their success.
How to prepare for a job interview at JBT Corporation
✨Know the Company Inside Out
Before your interview, make sure you research JBT and Proseal UK Ltd thoroughly. Understand their products, services, and recent developments in the food processing industry. This will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Care Skills
As a Procare Contract Administrator, you'll need to excel in customer service. Prepare examples from your previous roles where you've successfully managed customer relationships or resolved issues. Highlight your ability to listen, understand, and fulfil client needs.
✨Demonstrate Organisational Skills
The role requires a high degree of organisation. Be ready to discuss how you manage multiple tasks and maintain order in a busy environment. You could share specific tools or methods you use to stay organised, such as project management software or prioritisation techniques.
✨Prepare for Technical Questions
Since the position involves working with various technologies and processes, be prepared to answer questions related to your technical skills. Brush up on your knowledge of MS Office applications and any experience you have with CRM systems like Salesforce. Showing confidence in your technical abilities will set you apart.
