At a Glance
- Tasks: Support key accounts with technical expertise and hands-on service delivery.
- Company: Join JBT Marel, a global leader in food processing technology.
- Benefits: Ongoing training, collaborative environment, and opportunities for career growth.
- Other info: Dynamic role with a focus on continuous improvement and digital initiatives.
- Why this job: Make a real impact while working with cutting-edge food processing technology.
- Qualifications: HND or equivalent in Mechanical/Electrical Engineering and customer service experience.
The predicted salary is between 30000 - 40000 € per year.
JBT Marel is looking for a highly skilled and customer-focused Field Service Engineer to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high-quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities. This is a dynamic, hands-on position combining technical expertise, customer engagement, and service coordination — ideal for someone who thrives in a fast-paced, customer-facing environment.
What you’ll be doing
- Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling
- Support the wider field service team with breakdown and maintenance activity
- Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites
- Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts
- Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion
- Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements
- Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth
- Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives
About You
You are a proactive and customer-oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication.
You’ll bring:
- Strong problem-solving skills with a structured and analytical approach
- Excellent communication skills, both technical and customer-facing
- A proactive mindset with the ability to manage multiple priorities
- Strong organisational skills and attention to detail
- A commitment to safety, quality, and continuous improvement
- The ability to work independently while collaborating with global teams
Experience & Education
- HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering
- Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments
- Strong mechanical expertise with electrical troubleshooting capability
- Experience working directly with customers in a service or technical support capacity
- Ability to read and interpret technical drawings and documentation
- Experience using service management systems (e.g. Salesforce) and Microsoft Office tools
- Full UK driving licence, valid passport, and relevant safety certifications
What’s in it for you
- A key role supporting strategic customers and high-value service operations
- A varied and hands-on position combining technical work and customer engagement
- Opportunities to contribute to continuous improvement and digital service initiatives (e.g. Omniblu)
- Ongoing training and development within a global organisation
- A collaborative and supportive team environment
- The chance to work with industry-leading food processing technology
If you’re ready to take on a high-impact role supporting key customers and delivering technical excellence, we’d love to hear from you.
Field Service Engineer (Prepared Foods) employer: JBT Corporation
At JBT Marel, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Livingston where our Field Service Engineers can thrive. With a strong focus on employee development, we provide ongoing training and opportunities for growth within a collaborative team that values innovation and customer engagement. Join us to be part of a global leader in food processing technology, where your contributions directly impact our strategic customers and the industry's future.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Prepared Foods)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to field service engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your technical skills and customer service experiences.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled technical challenges in the past. We want to see how you think on your feet and how you can bring that proactive mindset to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining us at JBT Marel.
We think you need these skills to ace Field Service Engineer (Prepared Foods)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills, customer service experience, and any relevant qualifications. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with what we’re looking for. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex technical challenges in the past. We value proactive problem solvers who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at JBT Corporation
✨Know Your Technical Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss specific technical challenges you've faced in previous roles, especially in food processing or manufacturing environments. This will show that you can handle the hands-on nature of the job.
✨Show Off Your Customer Skills
Since this role is all about customer engagement, prepare examples of how you've built strong relationships with clients in the past. Think about times when you went above and beyond to solve a customer's problem or improve their experience.
✨Be Proactive and Organised
Demonstrate your proactive mindset by discussing how you manage multiple priorities and keep track of service requests. Bring up any tools or systems you've used, like Salesforce, to manage your workload effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to service delivery and customer support. This shows your interest in the role and helps you understand how you can contribute to their goals, especially regarding continuous improvement and digital initiatives.
