At a Glance
- Tasks: Lead a team to enhance client relationships and improve service processes.
- Company: Purpose-driven consultancy in Exeter with a focus on customer success.
- Benefits: Training opportunities, enhanced pension, life insurance, free parking, and generous holiday.
- Other info: Join a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping customer experiences and leading a dynamic team.
- Qualifications: Experience in B2B client services and team leadership required.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer success-focused service function.
Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role:
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
What We're Looking For:
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
A wide range of benefits, which include:
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus
Client Services Team Leader in Plymouth employer: JBSelect Recruitment
Join a dynamic and purpose-driven consultancy in Exeter, where your leadership in client services will be valued and nurtured. With a strong focus on employee growth, we offer extensive training opportunities, an enhanced pension scheme, and a supportive work culture that prioritises collaboration and innovation. Enjoy the benefits of a rewarding career with 26 days of holiday, free onsite parking, and the chance to make a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client services and team leadership. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your process improvement skills! Be ready to discuss specific examples of how you've enhanced workflows or service delivery in previous roles. This will demonstrate your value and fit for the consultancy's focus on customer success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Team Leader in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Team Leader. Highlight your experience in B2B client services and any leadership roles you've had. We want to see how you’ve improved processes and built strong client relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Don’t forget to mention specific examples of how you’ve led teams or improved service delivery.
Showcase Your Achievements:When detailing your experience, focus on achievements rather than just responsibilities. Use numbers and specific outcomes to demonstrate how you’ve made a difference in previous roles. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at JBSelect Recruitment
✨Know Your Clients
Before the interview, research the consultancy's key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role and how you can enhance client relationships.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team or improved processes in previous roles. Be ready to discuss specific situations where your leadership made a difference, especially in customer service settings.
✨Emphasise Communication
Strong communication is crucial for this role. Think of instances where you effectively communicated with clients or team members to resolve issues or improve service delivery. Highlight your ability to listen and adapt based on feedback.
✨Demonstrate Process Improvement
Be prepared to talk about times when you've identified inefficiencies and implemented changes that enhanced service delivery. This could include using CRM systems or other tools to streamline workflows, which is vital for the role.
