At a Glance
- Tasks: Lead a dynamic team to enhance client relationships and improve service delivery.
- Company: Purpose-driven consultancy in Exeter focused on customer success.
- Benefits: Training opportunities, enhanced pension, life insurance, free parking, and generous holiday allowance.
- Other info: Join a growing business with excellent career development potential.
- Why this job: Make a real impact in shaping client services while leading a passionate team.
- Qualifications: Experience in B2B client services and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer success-focused service function. Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role:
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
What We're Looking For:
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
A wide range of benefits, which include:
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus bank holiday
This is a fantastic opportunity to join a growing business where you can genuinely influence how the client services function develops moving forward.
Service Management Team Manager in Exeter employer: JBSelect Recruitment
Join a dynamic and purpose-driven consultancy in Exeter, where you will not only lead a dedicated Client Services team but also have the opportunity to shape the future of customer success. With a strong focus on employee development, competitive benefits including enhanced pension schemes and generous holiday allowances, and a collaborative work culture, this role offers a meaningful career path for those passionate about delivering exceptional client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Team Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client services approach and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in B2B client services and team leadership makes you the perfect fit for the role. Keep it concise but impactful, highlighting your achievements and how you can improve their processes.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Management Team Manager in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Team Leader. Highlight your B2B client services experience and any leadership roles you've had. We want to see how you’ve improved processes and built strong client relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Don’t forget to mention specific examples of how you’ve led teams or improved service delivery.
Showcase Your Communication Skills:As a Service Management Team Manager, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it's through your CV, cover letter, or any additional documents, let your communication skills shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our purpose-driven consultancy!
How to prepare for a job interview at JBSelect Recruitment
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience in managing client accounts can add value to the team.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team or mentored colleagues in previous roles. Highlight specific situations where your leadership improved processes or enhanced customer satisfaction.
✨Be Process-Oriented
Think about times when you've improved workflows or service delivery standards. Be ready to discuss these experiences and how they could apply to the role, showing that you're proactive about enhancing client services.
✨Engage with Customer Feedback
Familiarise yourself with Voice of the Customer initiatives and be prepared to discuss how you've used customer feedback to drive improvements in service delivery. This shows your commitment to a customer-focused mindset.
