At a Glance
- Tasks: Lead a dynamic team to enhance client relationships and improve service delivery.
- Company: Purpose-driven consultancy in Exeter focused on customer success.
- Benefits: Training opportunities, enhanced pension, life insurance, free parking, and generous holiday allowance.
- Other info: Join a fast-paced environment with excellent growth potential.
- Why this job: Make a real impact in shaping client services while growing your career.
- Qualifications: Experience in B2B client services and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer success-focused service function. Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role:
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
What We're Looking For:
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
A wide range of benefits, which include:
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus bank holiday
This is a fantastic opportunity to join a growing business where you can genuinely influence how the client services function develops moving forward.
Head of Service - Community Led Support in Exeter employer: JBSelect Recruitment
Join a dynamic and purpose-driven consultancy in Exeter, where you will not only lead a dedicated Client Services team but also have the opportunity to shape the future of customer success. With a strong focus on employee development, competitive benefits including an enhanced pension scheme, life insurance, and generous holiday allowances, this role offers a supportive work culture that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service - Community Led Support in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in client services. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in B2B client services makes you the ideal candidate for the Head of Service role. Highlight your leadership skills and any process improvements you've implemented.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Service - Community Led Support in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your B2B client services experience and any leadership roles you've had. We want to see how you can lead from the front!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you’ve improved processes in previous roles. Show us your personality and what makes you a great fit for our team.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s improving customer satisfaction scores or leading a successful project, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our purpose-driven consultancy!
How to prepare for a job interview at JBSelect Recruitment
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role of Head of Service - Community Led Support.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and improving processes. Be ready to discuss specific situations where you successfully led a team through challenges or implemented changes that enhanced service delivery.
✨Emphasise Customer Success
Since this role focuses on customer success, think of instances where you’ve positively impacted client relationships or improved customer journeys. Share metrics or feedback that showcase your contributions to customer satisfaction and retention.
✨Familiarise with Tools
Brush up on CRM and ticketing systems relevant to the role. Being able to discuss how you’ve used these tools to improve visibility and performance in previous roles will show your readiness to hit the ground running.
