At a Glance
- Tasks: Lead a team to enhance client relationships and improve service delivery.
- Company: Purpose-driven consultancy in Exeter with a focus on customer success.
- Benefits: Training opportunities, enhanced pension, life insurance, free parking, and generous holiday.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a growing business while shaping client services.
- Qualifications: Experience in B2B client services and team leadership required.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer success-focused service function. Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role:
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
What We're Looking For:
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
A wide range of benefits, which include:
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus bank holiday
This is a fantastic opportunity to join a growing business where you can genuinely influence how the client services function develops moving forward.
Client Services Team Leader in Exeter employer: JBSelect Recruitment
Join a purpose-driven consultancy in Exeter that values its employees and fosters a collaborative work culture. With a strong focus on professional development, you will have access to training opportunities, an enhanced pension scheme, and generous holiday allowances, all while leading a dedicated team to enhance client relationships and service delivery. This is not just a job; it's a chance to make a meaningful impact in a growing business where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client services approach and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and customer service experience can benefit their team. A confident, clear presentation of your skills can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client Services Team Leader in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in B2B client services and team leadership. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Process Improvement Skills:Since we’re all about improving workflows and service delivery, share specific examples of how you've enhanced processes in your previous roles. This will show us that you’re not just a leader, but also someone who can drive change.
Communicate Clearly:Strong communication is key in this role, so make sure your application reflects that. Use clear, concise language and structure your thoughts well. We want to see your organisational skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JBSelect Recruitment
✨Know Your Clients
Before the interview, research the consultancy's key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience can enhance client relationships and service delivery.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team or improved processes in previous roles. Highlight specific situations where your leadership made a difference, especially in customer service settings.
✨Be Process-Oriented
Think about ways you've improved workflows or service standards in past positions. Be ready to discuss these improvements and how they could apply to the role of Client Services Team Leader.
✨Engage with Customer Feedback
Familiarise yourself with Voice of the Customer initiatives. Be prepared to discuss how you've used customer feedback to drive improvements and ensure a positive customer journey in your previous roles.
