At a Glance
- Tasks: Lead a team to enhance client relationships and improve service processes.
- Company: Purpose-driven consultancy in Exeter with a focus on customer success.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a growing team dedicated to delivering outstanding client support.
- Why this job: Make a real impact by shaping exceptional customer experiences for B2B clients.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer success-focused service function. Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role:
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants
Client Services Team Leader in Devon employer: JBSelect Recruitment
Join a dynamic and purpose-driven consultancy in Exeter, where your leadership will directly impact client satisfaction and team success. We foster a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to enhance your skills. With a focus on innovation and customer success, you'll find a rewarding environment that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Client Services Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client services and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how you can improve processes.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved client relationships or streamlined workflows in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you a leg up in the process. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Client Services Team Leader in Devon
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams and improving processes. We want to see how you've successfully managed client relationships and driven customer success in your previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Client Services Team Leader role. We love seeing candidates who take the extra step to connect their background with our needs.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your achievements and responsibilities, making it easier for us to see your fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at JBSelect Recruitment
✨Know Your Clients
Before the interview, research the company's key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience can enhance client relationships and improve service delivery.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific situations where you improved processes or resolved conflicts, as this will show your ability to lead from the front and support your team effectively.
✨Be Process-Oriented
Think about workflows and processes you've implemented or improved in previous roles. Be ready to discuss how these changes positively impacted customer experiences, as this aligns with the consultancy's focus on modern, customer success-driven services.
✨Engage with Questions
Prepare thoughtful questions about the company's approach to client services and team dynamics. This not only shows your interest but also gives you insight into how you can contribute to shaping their service function.
