At a Glance
- Tasks: Lead a team to enhance client relationships and improve service delivery.
- Company: Purpose-driven consultancy in Exeter with a focus on customer success.
- Benefits: Training opportunities, enhanced pension, life insurance, free parking, and generous holiday.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a growing business while shaping client services.
- Qualifications: Experience in B2B client services and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer success-focused service function. Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role:
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
What We're Looking For:
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
A wide range of benefits, which include:
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus bank holiday
This is a fantastic opportunity to join a growing business where you can genuinely influence how the client services function develops moving forward.
Client Services Team Leader employer: JBSelect Recruitment
Join a dynamic and purpose-driven consultancy in Exeter as a Client Services Team Leader, where you will not only lead a dedicated team but also play a pivotal role in enhancing client relationships and service delivery. With a strong focus on employee growth, the company offers extensive training opportunities, an enhanced pension scheme, and generous holiday allowances, all within a supportive and collaborative work culture that values your contributions and ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client services approach and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and customer service experience can benefit their team. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can reinforce your interest in the role and keep you top of mind. Plus, it shows you’re proactive and genuinely care about the opportunity.
We think you need these skills to ace Client Services Team Leader
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for, so make sure to highlight your relevant experience and skills that match the role.
Showcase Your Leadership Skills:As a Client Services Team Leader, you'll be leading a team, so don’t forget to mention any previous leadership or mentoring experience. We love seeing how you've supported others and improved processes in your past roles!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at JBSelect Recruitment
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience in client services can directly benefit them.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team or improved processes in previous roles. Highlight specific situations where your leadership made a difference, especially in customer service settings.
✨Be Process-Oriented
Since the role involves improving workflows and service delivery, come ready with ideas on how to enhance these areas. Discuss any relevant experiences where you’ve implemented changes that positively impacted client satisfaction.
✨Engage with Customer Feedback
Familiarise yourself with Voice of the Customer initiatives. Be prepared to discuss how you’ve used customer feedback to drive improvements in service delivery and client relationships in your past roles.
