Implementation Business Analyst in Peterborough

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Implementation Business Analyst

• Department: Commercial
• Location: Peterborough, hybrid working available 3+ days per week in the office once training is complete.
• Hours: 37.5 hours per week
• Salary: Competitive
• Secondment: Covering maternity leave until approximately mid‑2026

About the Role

As part of the Implementation team, the Implementation Business Analyst will perform analysis, system configuration, and testing tasks to support the implementation of new clients for our sopp+sopp brand, as well as make changes to the services for existing clients. A seamless experience is paramount for both the client and our internal stakeholders, and the Analyst will work throughout the Implementation Lifecycle to ensure our services and processes meet client and business needs.

Key Responsibilities

• Analysis of client requirements, internal processes, configurable system setup and functionality
• Capture and document client requirements during the Pre‑Implementation phase
• Explore all applicable options and data requirements with the client to enable the client to provide all information in line with our internal requirements
• Work with the client and internal teams to design the configuration and set up of our services and processes
• Identify requirements where IT development would be required
• Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
• Conduct impact analysis of proposed changes to existing processes
• Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
• Identify opportunities to increase automation through configuration and set up
• Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions
• Contribute to project planning and actively participate in all Project Working Group meetings, flagging potential risks and challenges with delivery
• Support internal colleagues and the clients with training and communications to enable operational readiness in advance of going live
• Support the wider AGL Organisation and the Head of Implementation with project‑related Business Analysis, system configuration and testing tasks as required
• Potential to travel (albeit infrequently) to our other main office in Halifax, other sites, or client sites

Skills & Experience

• Business Analysis experience covering processes, operations, contact centre, technology, client services and testing (3+ years desired)
• Strong Business Analyst skills and ability to use a variety of analysis, design and documentation techniques
• Strong communication skills and ability to present requirements and processes to prospective clients, existing clients and internal teams
• Good Microsoft Office skills (especially Excel, Word, PowerPoint) and process mapping software
• Collaborative team‑working approach and ability to build strong relationships both in person and remotely
• Hardworking and can‑do attitude, able to work in a fast‑paced environment over multiple client Implementation & Change projects concurrently
• Able to work under minimal direction in line with the Implementation Lifecycle and Framework
• Logical, analytical, with strong attention to detail and problem‑solving skills
• Solution‑orientated and always looking to deliver for our clients and internal stakeholders
• Accident Management industry experience desired but not essential
• Experience of implementation/onboarding new clients and changing services to existing clients in a project environment preferred
• Experience of working with clients and prospective clients preferred
• Business Analyst professional qualifications preferred, or ability to demonstrate experience performing these skills

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check‑ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What You Can Expect From Us

At Activate Group, looking after team members is a major priority. Whether you\’re at our smart Halifax or Peterborough offices, one of our AAR sites, or working from home, we\’ll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we\’ll go out of our way to show how much we appreciate you.

A Bit About Us

Named by the Sunday Times as one of the UK\’s 100 fastest‑growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK\’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK‑wide network of independent repair partners.

Purpose

Make someone\’s bad day better

Values

• Make it happen – Be accountable, take initiative, work fast, and do a great job.
• Strive for better – Be bold, challenge the norm, make small improvements often.
• Win together – Be a team‑player, win together, learn together, respect each other.

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