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- Tasks: Handle customer claims with excellent service and manage calls efficiently.
- Company: Join JBR Accounting Inc., a fast-growing company in the insurance sector.
- Benefits: Enjoy 33 days holiday, health cash plan, and free breakfasts.
- Why this job: Be part of a supportive team making a real difference for customers.
- Qualifications: Strong customer service skills and ability to thrive in a fast-paced environment.
- Other info: Hybrid working available after probation with great career growth opportunities.
The predicted salary is between 20800 - 26000 £ per year.
Join to apply for the Customer Claims Handler role at JBR Accounting Inc. Due to continued business growth, we are looking for a Customer Claims Handler to be part of our success story.
Department: Sopp+Sopp
Location: Peterborough
Hours: 18.75 hours per week, 10:30am - 2:15pm, hybrid working once passed probation.
Salary: Starting from £26,074 - Part time pro-rata equivalent
Key Responsibilities:
- Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
- Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
- Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
- Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service.
- Provide accurate updates to team managers and customers as required.
- Ensure that all SLA's are met and exceeded.
- Communicate and collaborate with all parties in order to achieve an optimal repair journey.
Skills And Experience:
- Excellent customer service skills.
- Ability to handle a high volume of calls daily.
- Excellent written and verbal communication skills.
- Able to manage own time and workload.
- Experience of working in a target driven and fast paced environment desirable.
- Experience within the insurance and claims industry desirable.
Benefits:
- 33 days holiday (including bank holidays).
- Personal health cash plan – claim back the cost of things like dentist and optical check ups.
- Enhanced maternity / paternity / adoption / shared parental pay.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
- Birthday surprise for everybody!
What You Can Expect From Us:
At Activate Group, looking after team members is a major priority. Whether you are at our smart Halifax or Peterborough offices or working from home, we will make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we will go out of our way to show how much we appreciate you.
A Bit About Us:
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Purpose: Make someone’s bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm, make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
Customer Claims Handler in Peterborough employer: JBR Accounting Inc.
Contact Detail:
JBR Accounting Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Handler in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JBR Accounting Inc. and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your excellent customer service skills and how you can handle a high volume of calls effectively.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've managed claims or provided outstanding customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Claims Handler in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Claims Handler role. Highlight your customer service skills and any relevant experience in the insurance or claims industry. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Demonstrate Your Ability to Handle Pressure: We’re looking for someone who can thrive in a fast-paced environment. In your application, share examples of how you've successfully managed your workload and met targets in previous roles. Show us you can keep calm under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company. We can’t wait to hear from you!
How to prepare for a job interview at JBR Accounting Inc.
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of the claims process, especially in the insurance industry. Familiarise yourself with common terms and procedures, as this will show that you’re serious about the role and can handle the responsibilities.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to manage calls effectively and maintain high standards.
✨Practice Your Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable with speaking about your experiences and answering questions.
✨Demonstrate Time Management Skills
Be ready to discuss how you prioritise tasks and manage your workload. Think of examples where you successfully handled multiple claims or deadlines. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this position.
