Driver / Valet / Yardsman in Glasgow

Overview

Department: Activate Accident Repair

Location: AAR Glasgow, Radial Point, Cardonald Business Park, Glasgow, G51 4GA

Hours: 45 hours a week (Mon-Fri)

Salary: We are proud to say, We are a Real Living Wage Employer

About the Role

Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service. Responsible for moving vehicles around site, including parking and moving them to the correct bays for work to be completed. The role is also responsible for general maintenance of the site grounds and buildings.

Key Responsibilities

• Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
• To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
• Ensure all documentation is correct when transferring vehicles.
• Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments.
• Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.
• Report any accidents, incidents to your Bodyshop Manager without delay.
• To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.
• Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
• Confirm any damage or cleanliness issues with reception team.
• Notify customer and reception when a delay is imminent.
• Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage.
• To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
• Complete necessary office paperwork - fuel and drivers log.
• Responsible for car parks and positioning of vehicles on site, including moving vehicles into the workshop for technicians.
• Moving vehicles for total losses to be collected or dropped off and ensuring they are positioned correctly and safely.
• Ground maintenance, including hedge trimming, grass cutting, weeding, clearing snow/ice from pathways, aiding skip removal, litter picking and fence painting.

Skills And Experience

• Full driving licence with the correct classification to carry out duties.
• Logistics experience.
• Experience of vehicle appraisal.
• Exceptional communication and customer service skills.
• Interpersonal and communication skills should be excellent standard.
• Attention to detail.
• The right attitude to get the job done.
• Time management at each booking is essential.

Benefits

• 33 days holiday (including bank holidays).
• Personal health cash plan claim back the cost of things like dentist and optical check ups.
• Enhanced maternity / paternity / adoption / shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprise for everybody!

What You Can Expect From Us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

A Bit About Us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 900 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Purpose

Make someone's bad day better.

Values

• Make it happen: Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better: Be bold. Challenge the norm make small improvements often.
• Win together: Be a team-player. Win together, learn together, respect each other.