Job title: Bodyshop Manager
Department: Activate Accident Repair
Location: Birmingham
Hours: 40 hours per week Monday - Friday
Salary: OTE £75,000 dependent on experience
We\'re looking for a new Bodyshop Manager to be part of our success story in Birmingham.
Listed in the 2022 Sunday Times 100: Britain\'s fastest-growing private companies.
Great career development opportunities – grow with us.
About the role
Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximising profitability.
Key responsibilities
- Plan resources and equipment levels around budgets and financial plans.
- Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning.
- Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
- Manage daily production co-ordination.
- Regularly review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores.
- Manage customer complaints from initial contact through to conclusion, conducting root cause analysis and implementing required actions.
- Promote good communication throughout all areas of responsibility, developing and fostering a pro-active attitude through regular, open and honest communication that supports the achievement of Company objectives.
- Conduct regular performance reviews with all team members, monitor targets and identify training needs.
- Lead all recruitment activities in partnership with the People team.
- Promote employee engagement and retention, utilizing Company schemes such as Employee of the Month and values nominations.
- Lead support for all site apprentices to review their progress.
- Ensure adherence to all Health and Safety regulations on site, monitoring audit performance and taking action where required.
- If required, lead and manage the site to achieve BSI Kitemark.
- Support other Group sites when required.
Skills and experience
- Technical knowledge and experience of the Accident Repair and Bodyshop industry.
- Previous experience in a management position with the ability to lead and coach the team.
- Ability to organise office administration, control systems, and financial resources.
- Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice.
- Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H.
- Knowledge and understanding of BSI Standards and accreditation.
- Strong numeracy and literacy skills.
- Excellent communication skills.
Benefits
- Team Performance Bonus.
- Car Allowance.
- BUPA Private Healthcare.
- 33 days holiday (including bank holidays).
- Personal health cash plan – claim back the cost of things like dentist and optical check-ups.
- Enhanced maternity / paternity / adoption / shared parental pay.
- Life assurance: three times basic salary.
- Amazing Christmas & Summer parties.
- Free breakfasts and fruit.
- Birthday surprise for everybody!
What you can expect from us
Activate Accident Repair is a group of best-quality vehicle repair centres, located across the UK in areas where demand is highest. We\'re a complete accident repair partner, investing in the latest repair technology to ensure quality and efficiency in every stage of the process.
Each bodyshop is purpose-built and operated by highly-trained technicians – with the tools and expertise to repair all vehicle types, including EV and Hybrid. We\'re committed to service excellence, with best practice processes in place across every one of our centres.
Part of Activate Group (https://www.activate-group.com/), we help to deliver best-quality accident management services for the fleet and insurance industries.
At Activate Group, looking after team members is a major priority. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we\'ll go out of our way to show how much we appreciate you.
We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary!
A bit about us
Named by the Sunday Times as one of the UK\'s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK\'s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it\'s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers, and suppliers:
Purpose: Make someone\'s bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
StudySmarter Expert Advice🤫
We think this is how you could land Bodyshop Manager - Birmingham
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
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✨Apply Directly and Follow Up
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Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch JBR Accounting Inc.'s eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at JBR Accounting Inc.. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at JBR Accounting Inc.
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at JBR Accounting Inc..
