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- Tasks: Manage customer inquiries and ensure top-notch service at exciting festivals and events.
- Company: Leading live event company based in vibrant Manchester.
- Benefits: Competitive salary, holiday perks, and training opportunities.
- Why this job: Join a fun environment and make a difference in customer experiences at live events.
- Qualifications: Strong written communication skills and ability to stay calm under pressure.
- Other info: Full-time role with great opportunities for personal and professional growth.
The predicted salary is between 16800 - 28000 £ per year.
A leading live event company in Manchester is seeking a Customer Care Representative to manage customer inquiries and ensure high service standards at festivals and events.
Key responsibilities include:
- Handling emails and social media messages
- Providing accurate ticket information
- Managing access requests
Ideal candidates will be highly organized, calm under pressure, and have strong written communication skills.
This full-time role offers a salary of £28,000 and various employee benefits including holiday and training opportunities.
Festival Customer Care Specialist in Manchester employer: JBM Music
Contact Detail:
JBM Music Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Festival Customer Care Specialist in Manchester
✨Tip Number 1
Get to know the company! Research their festivals and events, and understand their customer care approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Stay calm under pressure! Festivals can get hectic, so think of ways to showcase your ability to handle stressful situations. Share examples from past experiences where you managed challenging customer interactions successfully.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll find all the latest opportunities there!
We think you need these skills to ace Festival Customer Care Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing customer inquiries, make sure your written communication shines through in your application. Use clear and concise language to demonstrate how you can handle emails and social media messages effectively.
Tailor Your Application: We want to see how you fit into our festival vibe! Customise your CV and cover letter to highlight relevant experience in customer care, especially in fast-paced environments like festivals or events. It’ll show us you’re the right match!
Be Organised: As a Customer Care Specialist, being organised is key. In your application, mention any tools or methods you use to stay on top of tasks and manage multiple inquiries at once. This will give us confidence in your ability to handle the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JBM Music
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its events. Research their past festivals and customer service approach. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong written communication is key for this role, prepare to demonstrate your skills. Bring examples of previous emails or messages you've handled, and be ready to discuss how you would respond to common customer inquiries.
✨Stay Calm Under Pressure
The ability to remain calm during busy festival periods is crucial. Think of a time when you managed a stressful situation effectively and be prepared to share that story. This will highlight your organisational skills and ability to handle pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in customer care. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
