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- Tasks: Be the friendly voice of JBM Music, managing customer enquiries and ensuring top-notch service.
- Company: Join one of the UK's leading independent live event companies with a passion for unforgettable experiences.
- Benefits: Enjoy a competitive salary, 28 days holiday, and free entry to amazing events.
- Why this job: Dive into the exciting world of live music and festivals while making a real difference.
- Qualifications: Strong written communication skills and a knack for handling customer queries.
- Other info: Flexible hours during festival periods and opportunities for training and development.
The predicted salary is between 28000 - 28000 £ per year.
Location: Manchester City Centre (on-site)
Salary: £28,000 per year
Hours: Full-time, Monday to Friday, 09:00–17:30. Weekend availability required during festival periods (midweek days off provided following event weekends).
Start Date: Immediate
Contract: Permanent
Holiday: 28 days per year (including public holidays)
About JBM Music
JBM Music is one of the UK’s leading independent live event companies, with over 25 years of experience producing major festivals and concerts nationwide. Our portfolio includes Reggae Land, Boogietown, Electric Paradise, Electric Heart, Barton Live, Joshua Brooks and Echoes, alongside a growing programme of club shows and touring events. We are passionate about curating unforgettable live experiences across dance, reggae, soul, urban, bass, and live music — championing both iconic artists and the next generation of talent.
The Role
We are looking for a reliable, organised, and customer-focused Customer Care Representative to join our team in Manchester. This role sits at the heart of our festivals and events, acting as the frontline voice of JBM Music. You will manage customer enquiries across email and social media platforms, support access and accessibility requests, and help ensure our audiences receive a consistently high standard of service before, during, and after our events. This role becomes particularly fast-paced in the lead-up to and during major events and festival periods, requiring flexibility, resilience, and clear communication under pressure.
Key Responsibilities
- Handle customer enquiries via email in a timely, professional, and friendly manner
- Provide clear, accurate information regarding tickets, event details, policies, and FAQs
- Maintain a calm and solutions-focused approach when handling customer concerns
- Manage customer comments, messages, and inboxes across JBM Music’s major festivals and events
- Respond to customer messages across social platforms while maintaining a consistent brand tone
- Escalate complex, sensitive, or high-risk issues to senior team members in line with internal processes
- Collate and manage access and accessibility enquiries
- Ensure access requests are accurately recorded and shared with relevant internal teams
- Communicate clearly with customers regarding access provisions and procedures
- Keep customer records organised and up to date
- Identify recurring issues, trends, and feedback, reporting insights to the wider team
- Support the wider team during peak festival periods, including event weekends when required
Skills & Experience
- Strong written communication skills with excellent attention to detail
- Confident handling customer enquiries across email and social media
- Highly organised with the ability to manage multiple inboxes and competing priorities
- Calm, professional, and solutions-focused under pressure
- Comfortable handling sensitive or emotive customer situations
Desirable
- Previous experience in customer service, events, ticketing, or live entertainment
- Experience handling access or accessibility enquiries
- Familiarity with festivals or fast-paced event environments
Benefits
- £28,000 annual salary
- 28 days holiday per year (including public holidays)
- Training and development opportunities
- Conference access
- Free entry to JBM Music events
- Company social events
- Casual dress code
- Midweek days off following event weekends
Customer Care Representative in Manchester employer: JBM Music
Contact Detail:
JBM Music Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative in Manchester
✨Tip Number 1
Get to know JBM Music and their events! Research their festivals and concerts, and be ready to chat about your favourite ones during the interview. This shows you're genuinely interested and can connect with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, try role-playing common scenarios with a friend. This will help you stay calm and professional under pressure, just like you’ll need to in the role.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or inboxes in the past. This will demonstrate that you can juggle responsibilities effectively, especially during busy festival periods.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the JBM Music family right from the start!
We think you need these skills to ace Customer Care Representative in Manchester
Some tips for your application 🫡
Show Your Passion for Live Events: When you're writing your application, let us know why you love live music and events! Share any experiences you've had that connect you to the role, whether it's attending festivals or working in customer service. We want to see your enthusiasm shine through!
Be Clear and Concise: We appreciate a well-structured application. Make sure your writing is clear and to the point. Highlight your relevant skills and experiences without rambling on. Remember, we’re looking for someone who can communicate effectively, so show us what you've got!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Care Representative role. Mention specific responsibilities from the job description and explain how your background makes you a perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining the JBM Music family!
How to prepare for a job interview at JBM Music
✨Know Your Stuff
Before the interview, make sure you research JBM Music and their events. Familiarise yourself with their festivals and the kind of customer interactions they have. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Care Representative, strong written communication is key. Prepare examples of how you've handled customer enquiries in the past, especially under pressure. Practising clear and concise responses can really set you apart during the interview.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would handle difficult customer situations or manage multiple enquiries at once. Having a few scenarios in mind will help you demonstrate your calm and solutions-focused approach.
✨Highlight Your Flexibility
Since the role requires weekend availability during festival periods, be prepared to discuss your flexibility. Share any previous experiences where you adapted to changing schedules or worked in fast-paced environments, as this will show you're ready for the demands of the job.
