Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer inquiries and ensure top-notch service at exciting festivals and events.
- Company: Leading live event company based in vibrant Manchester.
- Benefits: Competitive salary, holiday perks, and training opportunities for growth.
- Why this job: Join a fun team and make a difference in the festival experience!
- Qualifications: Strong written communication skills and ability to stay calm under pressure.
- Other info: Full-time role with a dynamic work environment and great career prospects.
The predicted salary is between 16800 - 28000 £ per year.
A leading live event company in Manchester is seeking a Customer Care Representative to manage customer inquiries and ensure high service standards at festivals and events.
Key responsibilities include:
- Handling emails and social media messages
- Providing accurate ticket information
- Managing access requests
Ideal candidates will be highly organized, calm under pressure, and have strong written communication skills.
This full-time role offers a salary of £28,000 and various employee benefits including holiday and training opportunities.
Festival Customer Care Specialist employer: JBM Music
Contact Detail:
JBM Music Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Festival Customer Care Specialist
✨Tip Number 1
Get to know the company! Research their festivals and events, and understand their customer care approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate real-life scenarios you might face in the role.
✨Tip Number 3
Stay calm under pressure! Festivals can get hectic, so think of ways to demonstrate your ability to handle stressful situations. Share examples from past experiences where you successfully managed high-pressure environments.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Festival Customer Care Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing customer inquiries, make sure your written application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Tailor Your Application: We want to see how you fit into our festival vibe! Tailor your application to highlight your experience in customer care, especially in live events. Mention any relevant roles or situations where you’ve excelled under pressure.
Be Organised: As a Customer Care Specialist, being organised is key. Structure your application well, with a clear layout and logical flow. This will not only make it easier for us to read but also reflect your organisational skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JBM Music
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its events. Research their past festivals and customer service approach. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Care Specialist, strong written communication is key. Prepare examples of how you've handled customer inquiries in the past, especially through emails or social media. Practise articulating your thoughts clearly and concisely.
✨Stay Calm Under Pressure
Festivals can be hectic, so it’s important to demonstrate your ability to stay calm when faced with challenges. Think of a time when you managed a stressful situation effectively and be ready to share that story during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you’ll be working on, or how they measure customer satisfaction. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
