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For Companies At a Glance
- Tasks: Lead a dynamic support team and enhance client relationships in web application services.
- Company: Join a forward-thinking company focused on digital solutions for key clients.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by improving service delivery and client satisfaction.
- Qualifications: Experience in managing web support services and strong incident management skills.
- Other info: Work in a vibrant environment with a focus on innovation and collaboration.
The predicted salary is between 42000 - 60000 £ per year.
We’re looking for a Service Support Manager to lead our hosting and web application support team and act as the primary contact for key clients, including Public Sector organisations. You’ll own day-to-day support delivery, ensure platforms remain secure and available, and drive service improvements across hosting and website support operations.
What you’ll do:
- Lead and develop the support team
- Manage SLAs, service performance, and escalations
- Oversee hosting environments and website support
- Act as a senior contact during incidents and service reviews
- Improve processes and strengthen client relationships
What we’re looking for:
- Experience managing web or digital support services
- Background in agency or managed service environments
- Knowledge of AWS, Linux hosting, CMS platforms (Drupal/WordPress), APIs
- Strong incident management and service delivery experience
- Familiarity with ITIL or structured service management
- Experience using tools such as Jira, Zendesk, or ServiceNow
Details:
Hybrid — 2–3 days per week in Old Street, London
Customer Service Support Manager employer: JBi Digital
Contact Detail:
JBi Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or tech. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and incident management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with web support services and client relationships. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Support Manager. Highlight your experience with web or digital support services and any relevant tools like Jira or Zendesk. We want to see how your background fits with what we’re looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve managed SLAs, improved service delivery, or led a team. This will help us see how you can drive service improvements at StudySmarter.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to complex topics like incident management and service performance. Make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at JBi Digital
✨Know Your Stuff
Make sure you brush up on your knowledge of AWS, Linux hosting, and CMS platforms like Drupal and WordPress. Being able to discuss these technologies confidently will show that you're the right fit for managing web support services.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a support team in the past. Highlight your experience with managing SLAs and service performance, as well as any successful escalations you've handled. This will demonstrate your capability to lead and develop a team effectively.
✨Be Ready for Incident Management Scenarios
Expect questions about incident management and service delivery. Think of specific incidents you've managed and how you resolved them. This will help illustrate your strong problem-solving skills and your ability to act as a senior contact during critical situations.
✨Familiarise Yourself with Tools
Since tools like Jira, Zendesk, and ServiceNow are mentioned, make sure you know how they work. If you have experience using them, be ready to discuss how you've leveraged these tools to improve processes and client relationships.