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- Tasks: Lead strategic customer relationships and ensure top-notch service delivery across multiple UK sites.
- Company: Join a leading European contract logistics provider with a strong reputation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be the key link between customers and operations, making a real impact in logistics.
- Qualifications: Experience in contract logistics and strong stakeholder management skills.
- Other info: Ideal for those who thrive in fast-paced, high-volume warehouse settings.
The predicted salary is between 36000 - 60000 £ per year.
We are partnered with a large, well-established European contract logistics provider with a rapidly expanding UK footprint and a strong reputation for operating complex, high-volume warehousing solutions across consumer, FMCG, retail, fashion and e-commerce markets.
As part of continued growth, the business is appointing a UK Contracts Manager to take ownership of several strategic customer relationships across multiple UK sites, representing c.£100m in revenue.
This is a senior customer leadership role that sits between commercial ownership and operational delivery. The Contracts Manager acts as the primary point of contact between the customer and the warehouse operations, ensuring that service performance, operational execution, commercial alignment and continuous improvement remain tightly connected.
Rather than managing contracts from a distance, this role is embedded in the operation. You will work closely with site leadership and General Managers while maintaining senior-level relationships with customers — translating operational reality into meaningful customer dialogue, and ensuring customer expectations are delivered consistently at scale.
It is a role suited to someone comfortable moving between the warehouse floor and senior stakeholder discussions, with the credibility to challenge, problem-solve and shape long-term customer partnerships.
Key Responsibilities- End-to-end ownership of multiple strategic customer contracts across the UK
- Acting as the senior interface between customers and warehouse operations
- Oversight of service delivery, KPIs, SLAs and operational performance
- Leading customer communication across operational, tactical and strategic topics
- Driving continuous improvement initiatives with site leadership teams
- Supporting peak planning, change management and operational development
- Ensuring commercial commitments align with operational capability
- Representing the customer internally and the operation externally
This role will suit an experienced contract logistics professional who is credible both commercially and operationally. You are likely to have:
- Experience within contract logistics / warehousing / 3PL environments
- Managed enterprise-level customers within consumer, FMCG, retail, fashion or e-commerce sectors
- Operated within large, live, high-volume warehouse operations
You will bring:
- Strong customer and senior stakeholder management capability
- Operational understanding and the confidence to challenge constructively
- Experience managing service performance and complex SLAs
- A calm, solutions-focused approach in pressured environments
- The ability to bridge commercial expectations with operational reality
Contract Manager in London employer: JBAndrews
Contact Detail:
JBAndrews Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and warehousing sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the company’s operations, their customer base, and recent news. Be ready to discuss how your experience aligns with their needs, especially in managing complex contracts and driving performance improvements.
✨Tip Number 3
Showcase your problem-solving skills! In interviews, share specific examples of how you’ve tackled challenges in previous roles. Highlight your ability to bridge the gap between commercial expectations and operational realities—this is key for a Contracts Manager.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can make a difference. Keep an eye on our job listings and submit your application directly to increase your chances of landing that dream role.
We think you need these skills to ace Contract Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Contracts Manager. Highlight your experience in contract logistics and any relevant achievements that showcase your ability to manage customer relationships and operational performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your capability in managing complex SLAs and your approach to continuous improvement.
Showcase Your Communication Skills: Since this role involves a lot of interaction with both customers and site leadership, make sure to highlight your communication skills. Provide examples of how you've successfully navigated challenging conversations or built strong relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JBAndrews
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contracts you've managed in the past. Be ready to discuss specific examples of how you've handled complex SLAs and service performance. This will show your depth of knowledge and experience in contract logistics.
✨Demonstrate Your Stakeholder Management Skills
Prepare to share stories that highlight your ability to manage senior stakeholders effectively. Think about times when you’ve had to bridge the gap between operational realities and commercial expectations. This will illustrate your credibility and problem-solving skills.
✨Showcase Your Continuous Improvement Initiatives
Be ready to talk about any continuous improvement initiatives you've led or been a part of. Discuss the impact these had on service delivery and operational performance. This will demonstrate your proactive approach and commitment to enhancing customer relationships.
✨Practice Your Communication Style
Since this role involves a lot of communication with both customers and site leadership, practice articulating your thoughts clearly and confidently. Use examples that reflect your calm, solutions-focused approach, especially in pressured situations. This will help you convey your fit for the role.