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For Companies At a Glance
- Tasks: Engage with communities, manage health campaigns, and support stakeholder relationships.
- Company: Join JBAF Consulting, a key player in enhancing NHS patient experiences.
- Benefits: Enjoy a hybrid work arrangement and the chance to make a real impact.
- Why this job: Be part of a team that drives positive change in healthcare communication and accessibility.
- Qualifications: Experience in healthcare communication and strong copywriting skills are essential.
- Other info: This is a permanent role with a focus on community outreach and engagement.
The predicted salary is between 36000 - 60000 £ per year.
Engagement Manager – Patient Experience, Stakeholder Engagement & Communication Support
Organisation - JBAF Consulting/NHS
Location - London
Salary - TBC
Contract Duration - 6 Months
Work Arrangement - Hybrid
About the Role
We are seeking an experienced and proactive Engagement Manager with hands-on expertise in communication, engagement, and patient experience to support stakeholder engagement, strategic communication, and community outreach. This role plays a crucial part in building strong stakeholder relationships, facilitating public engagement initiatives, and ensuring the effective delivery of communication strategies within healthcare settings.
Key Responsibilities
- Community & Stakeholder Engagement
- Build and maintain strong relationships with patient groups, healthcare providers, and local communities.
- Represent the organisation at community events, health fairs, and stakeholder meetings to promote healthcare initiatives.
- Collect and document patient stories, experiences, and feedback to inform service improvements.
- Support the planning and execution of public engagement events, collaborating with internal teams and partner organisations.
- Assist in the delivery of health campaigns, patient experience programs, and public health initiatives.
- Create content for social media, newsletters, internal briefings, and promotional materials.
- Support the development of educational materials, digital content, and public engagement strategies.
- Organise workshops, stakeholder meetings, and training sessions to raise awareness of key healthcare priorities.
- Maintain stakeholder databases and monitor engagement activities.
- Assist in project planning, execution, and performance tracking to ensure timely delivery.
- Provide administrative support, including event coordination, scheduling, and documentation.
- Prepare reports, presentations, and data insights to share engagement outcomes with leadership teams.
Skills & Experience Required
- Strong understanding of healthcare communication, patient engagement, or stakeholder outreach.
- Experience managing social media accounts, newsletters, and digital engagement strategies.
- Strong copywriting skills for diverse communication platforms.
- Ability to plan and facilitate workshops, stakeholder forums, and community events.
- Proficiency in survey design, data analysis, and campaign impact reporting.
- Familiarity with public sector operations, healthcare frameworks, and compliance requirements.
- Collaborative experience working with internal teams, healthcare providers, and community organisations.
Why Join Us?
This role offers the opportunity to work alongside healthcare professionals, drive meaningful patient engagement, and contribute to strategic initiatives that improve healthcare communication and accessibility.
Contact Detail:
JBAF Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Manager / Client Manager (Permanent)
✨Tip Number 1
Network with professionals in the healthcare sector, especially those involved in patient engagement and communication. Attend relevant events or webinars to meet potential colleagues and learn more about the industry.
✨Tip Number 2
Familiarise yourself with current healthcare communication trends and patient experience initiatives. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships or led community engagement projects in the past. Real-life stories can make a strong impression on interviewers.
✨Tip Number 4
Showcase your digital skills by being active on social media platforms relevant to healthcare. Share insights, articles, or your own content to demonstrate your understanding of effective communication strategies.
We think you need these skills to ace Accounts Manager / Client Manager (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare communication, patient engagement, and stakeholder outreach. Use specific examples that demonstrate your skills in managing social media accounts and organising community events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient experience and stakeholder engagement. Mention how your previous roles have prepared you for this position and align your values with those of the organisation.
Showcase Your Communication Skills: Since strong copywriting skills are essential for this role, include samples of your writing or describe projects where you created content for various platforms. This could be social media posts, newsletters, or promotional materials.
Highlight Collaborative Experience: Emphasise any collaborative projects you've worked on with healthcare providers or community organisations. Detail your role in these projects to demonstrate your ability to work effectively within teams and engage stakeholders.
How to prepare for a job interview at JBAF Consulting
✨Research the Organisation
Before your interview, take some time to learn about JBAF Consulting and their role within the NHS. Understanding their mission, values, and recent projects will help you tailor your responses and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As an Engagement Manager, strong communication skills are essential. Be prepared to discuss your experience in managing stakeholder relationships and how you've effectively communicated health initiatives in the past. Use specific examples to illustrate your points.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-world situations. Think of scenarios where you've successfully engaged with patient groups or managed community events, and be ready to explain your approach and the outcomes.
✨Highlight Your Collaborative Experience
This role requires working closely with various teams and stakeholders. Be sure to mention any collaborative projects you've been involved in, emphasising your ability to work well with others and contribute to a team-oriented environment.