At a Glance
- Tasks: Support Client Relationship Managers in delivering exceptional client service and driving business development.
- Company: Join JB Leitch, a top-tier commercial law firm with a national reputation.
- Benefits: Enjoy hybrid working, enhanced parental pay, private medical insurance, and more.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Make a real impact in a collaborative environment while developing your skills.
- Qualifications: Experience in a client-focused role and strong organisational skills required.
The predicted salary is between 30000 - 42000 £ per year.
JB Leitch is a Legal 500 commercial law firm with a national reputation for excellence in property management litigation. Since 1997, we’ve acted for some of the largest corporate landlords, freehold investors, and property management companies across England and Wales. Our specialist focus means our experience is unmatched. Today, we have the largest team of property management and leasehold legal specialists in the country and hold Tier 3 status in the Legal 500, placing us alongside some of the biggest names in the legal sector.
Why Join Us?
At JB Leitch, our people are our greatest asset. We’re proud to hold Investors in People certification and have been awarded Training Provider of the Year for our commitment to development. We offer an environment where you can make a real impact, supported by a comprehensive benefits package:
- Hybrid working for better work-life balance
- Enhanced parental pay
- Private Medical Insurance & medical cash plan
- Enhanced annual leave + option to buy more
- Discounts on shopping, gyms, cinema, and more
- Season ticket loans & car maintenance scheme
- Free fruit, sweet treats, and unlimited Nespresso coffee
- Mental health and financial wellbeing support
About the Role
As a CRM Assistant, you will play a vital role in supporting our Client Relationship Managers (CRMs) to deliver exceptional client service and drive business development across the firm. This is a highly collaborative position where you’ll work closely with Business Development, Marketing, and fee-earning teams to ensure client information, communications, and engagement activities are managed effectively and aligned with our strategic goals.
Key Responsibilities
- Support CRMs in managing key client accounts, preparing account plans, contact reports, and coordinating meetings with agendas and action tracking.
- Assist with business development activities, including client campaigns, cross-selling initiatives, and maintaining records of proposals and opportunities.
- Coordinate client communications and events such as seminars, webinars, newsletters, and alerts, ensuring accurate invitation management and post-event reporting.
- Maintain and update CRM data, ensuring accuracy and completeness of client information, and generate reports to support strategic planning.
What We’re Looking For
- Experience in a professional services, legal, or client-focused environment.
- Strong organisational and administrative skills with excellent attention to detail.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Working knowledge of CRM systems (e.g., InterAction, Peppermint, or similar).
- Clear and professional written and verbal communication skills.
- Ability to handle client information with discretion and professionalism.
- A collaborative, client-focused approach with a commitment to excellence.
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Law Practice
Customer Relationship Management Assistant in Liverpool employer: JB Leitch Ltd
At JB Leitch, we pride ourselves on being a leading legal firm that values our employees as our greatest asset. With a strong commitment to professional development, evidenced by our Investors in People certification and recognition as Training Provider of the Year, we offer a supportive work culture that fosters collaboration and growth. Our comprehensive benefits package, including hybrid working options, enhanced parental pay, and wellness support, ensures that you can thrive both personally and professionally while making a meaningful impact in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Assistant in Liverpool
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including JB Leitch Ltd, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Customer Relationship Management Assistant in Liverpool
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at JB Leitch Ltd, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in JB Leitch Ltd and the specific role of Customer Relationship Management Assistant. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for JB Leitch Ltd’s culture!
How to prepare for a job interview at JB Leitch Ltd
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at JB Leitch Ltd.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at JB Leitch Ltd.
