At a Glance
- Tasks: Lead product strategy for KOL & External Engagement Platforms, driving impactful user experiences.
- Company: Join Jazz Pharmaceuticals, a global biopharma innovator transforming patient lives.
- Benefits: Competitive salary, flexible vacation, health insurance, and opportunities for professional growth.
- Other info: Remote work option with 20-30% travel; dynamic team culture focused on innovation.
- Why this job: Make a real difference in healthcare by enhancing engagement platforms for patients and professionals.
- Qualifications: 6+ years in digital product management; experience in healthcare or regulated industries preferred.
The predicted salary is between 63000 - 77000 £ per year.
Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.
At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviours. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise.
The Global Capability Owner for KOL & External Engagement Platforms provides hands-on product execution and delivery for the KOL & External Engagement Platforms team within the Customer Operations team. Reporting to the team Lead, this role serves as the primary global capability product owner and partners closely with Tech Leads, development teams, Activation, and vendor partners to ensure solutions align with priorities and enterprise standards.
The Global Capability KOL & External Engagement Platforms team provides an enterprise-grade event and engagement management platform and infrastructure that enables compliant planning, execution, and performance tracking of the external engagement ecosystem, including speaker programs, congresses, events, and engagements across KOLs, HCPs, patients, healthcare organization stakeholders, and caregivers. As the Global Capability Owner, you will support the delivery of Customer Engagement Platforms (Patients, Caregivers, Healthcare Professionals, Healthcare Organizations), ensuring capabilities deliver meaningful, measurable impact for users and the business.
Essential Functions/ResponsibilitiesKey Responsibilities:
- Global Capability Product Strategy & Roadmap Ownership: Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders ensuring platforms strengthen Jazz’s credibility with the medical community. Lead the ongoing evolution of the KOL & External Engagement Platforms roadmap, making prioritization and trade-off decisions to add the most value based upon objective data and user feedback. Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.
- Collaboration: Connect business stakeholders (e.g., franchises, regions, finance, contracting) with the KOL & External Engagement Platforms global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics. Partner closely with the Global Capability Owner and Tech Leads to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes.
- User-Centered Solution Development: Apply user insights and engagement data to inform the design and evolution of KOL & External Engagement Platform capabilities that enhance the customer experience for both internal and external users.
- Delivery, Optimization & Value Realization: Partner across Global Capability product teams to deliver scalable, reusable KOL & External Engagement Platforms capabilities. Monitor product adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.
Technical Skills: Experience designing scalable product frameworks, prioritization logic, and governance standards. Strong understanding of event and engagement management platforms, KOL engagement tools, and vendor-supported engagement solutions including SpotMe and VDE. Knowledge of KOL engagement strategy, event execution workflows, HCP compliance requirements, and performance tracking frameworks.
Business Skills: Customer Journey Understanding, Cross functional Matrix Collaboration, Problem Solving, Managing Competing Priorities, Decision-Making, Continuous Improvement.
Required/Preferred Education and Licenses Qualifications:Bachelor’s degree in business, technology, marketing, science, or related field. 6+ years of experience in pharmaceutical, healthcare, or other highly regulated industries. Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.
Working Requirements:20 to 30% travel will be required.
Jazz Expected Behaviors:Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact. Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation. Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
Senior Manager, KOL & External Engagement Platforms Global Capability Owner employer: Jazz Pharmaceuticals
Jazz Pharmaceuticals is an exceptional employer, offering a dynamic work environment in Dublin, Ireland, where innovation meets patient care. With a strong commitment to employee development and a collaborative culture, we empower our team members to contribute to life-changing medicines while enjoying comprehensive benefits and growth opportunities. Join us to be part of a mission-driven organisation that values diversity and fosters a supportive atmosphere for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, KOL & External Engagement Platforms Global Capability Owner
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We think you need these skills to ace Senior Manager, KOL & External Engagement Platforms Global Capability Owner
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Jazz Pharmaceuticals!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Jazz Pharmaceuticals that you're not just a fit for the job but also a safety-conscious candidate!
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How to prepare for a job interview at Jazz Pharmaceuticals
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Jazz Pharmaceuticals that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
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If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Jazz Pharmaceuticals’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
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In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
