At a Glance
- Tasks: Lead exciting projects in supply chain management and customer service for life-changing medicines.
- Company: Join Jazz Pharmaceuticals, a global biopharma innovator dedicated to transforming patient lives.
- Benefits: Enjoy competitive pay, flexible remote work, and comprehensive health benefits.
- Other info: Collaborate with diverse teams and enjoy opportunities for career growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience with SAP and project management; strong communication and organisational skills required.
If you are a current Jazz employee please apply via the Internal Career site.
Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.
Brief Description:
She/He will lead and support projects such as product launch, new system introduction, global expansion, continuous improvement and other new initiatives within the Supply Chain Team. . She/He will work closely with the other CS associates and manager to deliver on the agreed business/customer service activities within Region Business Partner Markets. She/He will provide a help or back-up if/when necessary for any country for which she/he had received an adequate training.
Essential Functions/Responsibilities
Act as Process Owner for OTC and lead implementation of new projects in Jazz ERP System:
- Act as an SME for the OTC stream and share advise and recommendation to the SAP project
team for any new project implementations.
- Anticipate, plan, coordinate and conduct SAP changes and projects for the OTC stream,
including Supply chain (SC), Customer Service (CS) and Account Receivable (AR)
departments.
- Take into consideration a more global and worldwide approach.
- Lead the EU/international CS team to successfully adapt to the changes and future
challenges ahead.
- Be the relay between Global Order Fulfillment Team and SAP Teams.
- Creation of PCRs, presentation to the CAB and Design committee.
- Follow-up on the PCR responses, implementation timelines and communication/training to
SC, CS AR once the PCR is approved and implemented.
Coordinate, run and validate any testing requirements related to SAP projects for the OTC
stream.
- Act as a support for OTC team when facing an SAP issues.
- Coordinate SAP Trainings for OTC stream.
- Coordinates with other streams and creates collective accountability to deliver projects on
time.
- Develops and creates accountability for ERP performance related to OTC, considering overall priorities and global budget constraints.
Project lead and support within SC Team:
- Leads cross-functional Teams to deliver solution to complex problems including but not
limited to:
- product launch,
- new system introduction,
- global expansion,
- continuous improvement and other new initiatives
- Provide Business and Project support as required within global SC Team.
- Work closely with supply chain team members to initiate supply chain improvements, develop
collective accountability and secure processes optimization and efficiency.
Coordinate Sales orders:
- Request and check the required documentation needed to dispatch the product.
- Processing orders and coordinate the actions between warehouse, freight forwarder, customs
representatives, and customers to make sure that the orders are dispatched in the
appropriate temperature conditions and in due time.
- Prepare certificates and paperwork to accompany orders.
- Verify the price and ensure consistency between the orders and the trade
agreements/contracts.
- Handle letter of credit and prepare the documents in order to minimize every potential
discrepancy.
- Make sure that every shipment is compliant with our internal policies or any pharmaceutical
local requirements.
- Ensure the product traceability and stock accuracy in Jazz ERP system.
- Work closely with managers, supply chain team and warehouse to avoid or minimize any
potential shortages.
- Act with urgency to resolve logistical problems on a timely basis.
- Respond to customer enquiries in a timely and effective way.
- Manage in due time deviations, complaints or non-conformity files.
- Keep CS procedures updated.
- Optimize shipments when possible to reduce transport costs.
- Work in collaboration with the other CS associates and provide a help or back-up if/when
necessary for the different countries including but not limited to IPM, France, UK or any
country for which he had received an adequate training.
Focus on Customers:
- Act as first port of call for all incoming customer calls.
- Develop and strengthen relationships with customers/buyers, gain a good understanding of
the customer environment & needs.
- Develop strong relationships with Jazz Pharma sales teams to work together and proactively
interact with customers to support their needs and ensure that sales opportunities are
optimized.
- Aim to resolve any potential customer issues in as quick and efficient way as possible,
drawing in help from other colleagues as needed.
- Reinforce and maintain the image of the company as an ethical pharmaceutical company.
- Liaise with hospitals and or Govt. departments to ensure participation in all contracts and
tenders for our products, coordinate completion of tenders and contracts.
- Coordinate with the others Jazz Pharma’s departments (Supply Chain, Finance, QA etc… )
and Sales force teams to ensure a high standard of customers’ satisfaction while driving
continuous amelioration projects
Sales Reporting & Market Support:
- Provide Sales reports/feed-backs when required.
- Input to Sales & Marketing efforts to highlight & identify any potential customer and business
opportunities.
- Assist Business Managers and Sales Teams with ad-hoc sales information and analyses.
Additional Business Support:
- Support CS Associates for other countries.
- Provide support and assistance to the sales, marketing and medical operations as required.
- Maintain the stock and supply situation and proactively manage any supply issues as and
when they arise.
- Maintain information on debtors and alerting finance for follow up.
- Compliance with company approval and compliance processes.
- May be required to travel to other countries from time to time.
Required Knowledge, Skills, and Abilities
- Strong SAP knowledge and Project Management skills
- Export procedures and required paperwork.
- Good understanding on customs environment & requirements.
- Experience in Letter of credit management
- Previous experience on temperature-controlled shipments.
- Has already worked in a pharmaceutical environment.
- Strong interpersonal and communication skills.
- Strong project management and organizational skills.
- Ability to manage and deliver on multiple projects and competing priorities.
- High level of customer orientation/understanding.
- Ability to influence internal and external constituents.
- Respect and share the values of Jazz Pharmaceuticals.
- Ability to work with a cross-functional and multi-cultural teams.
- Highly motivated, enthusiastic and customers and patients oriented.
- Excellent spoken/written English skills.
- French, German, Spanish and other European languages helpful.
Required/Preferred Education and Licenses
License and Bachelor’s Degree or equivalent
Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.
The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html.
Supply Chain Manager - Customer Services (Fixed Term Contract - Remote / Home Based) in London employer: Jazz Pharmaceuticals
Jazz Pharmaceuticals is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the biopharma industry. With a strong commitment to employee growth, we provide numerous opportunities for professional development and a competitive benefits package, including flexible paid vacation and comprehensive health insurance. Located in vibrant cities like London and Cambridge, our employees enjoy a stimulating environment that fosters creativity and teamwork while making a meaningful impact on patients' lives worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Manager - Customer Services (Fixed Term Contract - Remote / Home Based) in London
✨Tap into Temp Agency Networks
If you're eyeing a temporary role in supply chain operations, temp agencies can be your best pals. They often have exclusive contracts with companies like Jazz Pharmaceuticals that might not be posted publicly. Get registered with a few reputable agencies and stay in touch—they might just have the perfect gig for you!
✨Make Your Skills Shine
In the world of supply chain operations, showcasing your relevant skills can set you apart in a heartbeat. Try to highlight your experience with logistics software or inventory management techniques when chatting with potential employers. Offer specific examples of how you’ve streamlined operations in the past; it’s all about making that connection!
✨Join Supply Chain Meetups
Getting out there in the community isn’t just for full-time roles! Attend local supply chain meetups and networking events, as they can lead to temporary job opportunities. Plus, you never know—someone in the room could know about an immediate opening at Jazz Pharmaceuticals or have tips on where to look.
✨Be Agile and Available
For temporary positions, having flexibility can make you much more desirable to employers. Keep your schedule open and be ready to jump into assignments at short notice. If you can show that you’re adaptable, companies like Jazz Pharmaceuticals will notice and might keep you in mind for future temporary opportunities!
We think you need these skills to ace Supply Chain Manager - Customer Services (Fixed Term Contract - Remote / Home Based) in London
Some tips for your application 🫡
Highlight Your Supply Chain Knowledge:Make sure you showcase any relevant coursework or experience in supply chain management in your CV. If you've worked with inventory management systems, logistics planning, or demand forecasting, include specific examples to demonstrate your skills—this is key in supply chain operations!
Certifications Can Make a Difference:If you've got any certifications related to supply chain operations, like APICS or Six Sigma, splash them in your CV! They can really help you stand out. Temporary roles often look for candidates who can hit the ground running, so proving you’ve got that extra knowledge is a big plus.
Emphasise Flexibility in Your Application:Since this is a temporary role, it's super important to highlight your flexibility and readiness to adapt to new environments. In your cover letter, mention your ability to learn quickly and your willingness to take on diverse tasks—this shows that you're the right fit for a dynamic supply chain environment.
Make Your CV Concise and Relevant:Keep your CV tight and relevant, focusing on the most important past experiences that relate directly to supply chain operations. Avoid filler and concentrate on the skills and experiences that will impress Jazz Pharmaceuticals and relate to the temporary nature of the role. Let's get you that interview!
How to prepare for a job interview at Jazz Pharmaceuticals
✨Know Your Supply Chain Tools
Brush up on the specific tools and software commonly used in supply chain operations, like SAP or Oracle. Make sure to highlight your familiarity with these during the interview at Jazz Pharmaceuticals, as it shows you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
In a temporary role, they’ll want to see how quickly you can adapt and solve problems. Prepare for scenario-based questions that may ask how you’d handle disruptions like delays or inventory shortages. Think of real examples from your past experiences to share!
✨Flexibility is Key
As this is a temporary position, emphasise your willingness to be flexible. Talk about how you’ve quickly adapted to changes in previous roles or how you’re able to step in and learn new processes swiftly, especially those unique to Jazz Pharmaceuticals.
✨Prepare for Team Dynamics
Temporary roles often require quick integration into teams. Be ready to discuss your communication style and how you work collaboratively. You might face questions about working with cross-functional teams, so think about how you can highlight your teamwork skills.
